A

Anonymous

Question

Kobo Touch not opening a book transferred from Adobe Digital Editions 2.0

Forum|Forum|13 years ago
January 14, 2013
9 replies
31926 views

The book transferred fine from my public library to ADE on the computer and can be read there It appeared to transfer to my Kobo Touch ok, but won't open there. Message on the e reader is saying "This document is protected by Adobe Digital Rights Management and is not currently authorized for use with you Adobe ID. Please sign in again with your authorized Adobe ID again and try again". Adobe on my computer signs me in automatically and I don't know what else to do in that respect. I tried signing out of Kobo and setting it up again, but that didn't work either. Other library books have transferred to the e reader fine, so don't know why this one is different. Many thanks.

Kobo editions

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Phylis_Sophical

Participant

Your instructions worked for me kickie. Switching to ADE 3.0. But also had to re-authorize my Kobo touch. I would suggest to keep a list of all these fixes. Seems every time I have a problem, a different solution fixes it.

WAKE UP ADOBE!!

A

Anonymous

I have a Kobo Touch.

Software is up to date as of today. Adobe is up to date as of today.

I have books on it purchased from Kobo and they work just fine.

My issue is when I use Overdrive to download books and then load Adobe Digital Editions and transfer them to my Kobo, the books will show in the library but not open. I get an error message.

"Oops! This document count be opened......Digital Rights Management issue"

My kobo is registered with "account1".

My Adobe account is "account1". My computer is authorized with Adobe. My Kobo device has also been authorized using the same account "account1". Once I authorize it I get a message saying I can now share DRM books between the two devices.

However, once I open the book on the Kobo I am still getting the error message!!!

I have done 2 full factory resets to my kobo, powered on and off multiple times.

****AFTER READING THIS THREAD*********

I had Adobe 4.5 - I unauthorized kobo and computer and uninstalled.

I downloaded Adobe 3.0 and reauthorized the computer and the device. I downloaded a NEW book from the Library (Overdrive) and transferred it to ADE and then transferred it to my device. I can see it on my device as "new" but no picture shows up....it's just a black book. I get the same "Oops!" error as before.

SO........

I unauthorized kobo and computer and uninstalled Adobe 3.0

I downloaded Adobe 2.0 and reauthorized the computer and the device. I downloaded a NEW book from the Library (Overdrive) and transferred it to ADE and then transferred it to my device. I can see it on my device as "new" but no picture shows up....it's just a black book. I get the same "Oops!" error as before.

IT WON'T WORK!!!!!

geoffj71230989

Participant

ADE 3.0 was the fix for my Kobo Glo.HD. Installed 4.5 originally - authorization did not work no matter what I tried.

A

Anonymous

Was having this issue with a Kobo Aura and ADE 4.5, driving me absolutely insane. What worked was:

-Uninstall ADE 4.5 by dragging the application to the trash and emptying the trash

-Download and install ADE 3.0 (Kobo people say this is the version their product works with best)

-In ADE, de-authorize your Adobe ID by typing command-shift-D (on a Mac) or control-shift-D. The Help menu option to erase authorization is greyed out, but these keystrokes let you do it.

-Re-authorize your Adobe ID (ADE Help menu).

Then everything works like it should. Download the book from the library, transfer to Kobo, all smooth as silk. Jesus Christ, why was that so hard.

S

spattz

Participant

Hey. Just did the same thing and it worked for my Kobo Glo HD. These were the following steps I undertook before I followed kickie's advice:

- Deauthorized Kobo device & Reauthorized through ADE 4.0

- Factory reset Kobo and logged back into Kobo account

- Uninstalled ADE 4.0 and installed ADE 3.0 (overdraft files would not even open on ADE 3.0.) ****** this is where I made my mistake.****

- Uninstalled ADE 3.0 and Installed ADE 4.5

- Deauthorized Kobo & Reauthorized through ADE 4.5

- Reauthorized computer (removed Adobe account from ADE 4.5), and logged back in

- Factory reset the device again. Updated device. Same issue.

- Read kickie's advice and realized I should have: Uninstalled ADE 4.5 and installed ADE 3.0, then deauthorized my Adobe Account and logged back in through ADE 3.0. (*sigh. I could have saved myself a bit of time here. Oh well.*)

Sanssail101

Participant

I have just started going through similar crap. I have successfully used Adobe digital editions 2.0 with on my desktop and a KOBOtouch e-reader for a few years. I even ran digital editions 4.0 on my laptop with the KOBO no problems. After not using my KOBO for a couple of months I wanted to start using it again downloading from a public library with digital editions 2.0. It worked on the desktop but could not transfer and start reading on the the KOBO due to DRM problems. I noticed an update for KOBO so I performed that ok.

Still didnt work DRM problems. I then decided to go to v4.5 of digital editions. After many iterations of authorizing and de-authorizing the desktop finally reading on Digital editions works fine on the desktop, but the authorization for the KOBO is not possible because the authorization menu does nothing. Anybody have any advise ?

Sanssail101

Participant

It seems like every time I post to a forum I solve my own problem...go figure.

After reading the above again I realized I had not tried a factory reset on the KOBO. Hooray it all works again.

Sorry if I shot off my mouth too soon.

N

newestlori

Participant

Nearly 2 years and a couple of versions later, this same problem is still coming up.

I have no interest in buying books - I have too many physical ones already, and that's what the library and book exchanges are for. I've been using the OverDrive app on my many-years-old-gifted-to-me Android phone and although it's slow for browsing the library site, in practice, using this app has been effortless. My sister gave me a Kobo Touch 2.0 (which was a "replacement" gift for the fitness thingybob that didn't work with my not-up-to-date phone), and I'm trying to make use of her gift and this is really annoying.

Here's how I want it to work:

I check out a book in OverDrive, download it onto my computer (since the Kobo doesn't support such an app) and then it shows up on my Kobo.

But of course that's not how it works. So I followed all the instructions on the Kobo site. Downloaded ADE 4.5 ('cuz that's what's current) Got the above error. Tried getting help from the Kobo people, they were a bit slow, so I looked up a fix on my own (de-authorizing everything, de-installing everything, deleting downloaded books, factory reset, re-installing everything, re-authorizing everything, re-downloading everything.) Did ALL of that and it still didn't work, so I followed some other advice that said to wait a few hours. THEN if finally worked and I was able to read a book or two. (Then discovered the Touch 2.0 has no backlighting option, so I have to turn a light on to read in bed, which is stupid, but whatever.)

So then a few weeks later, I go to download another book, and I even wait 24 hours before trying to read it. Same bloody error. What the heck???? People, I am not interested in doing a whole bunch of de-installing/re-installing crap EVERY time I want to read a library book.

FIX THIS ALREADY!!!!!!!

J

jessicas37507346

Participant

I had the same experience as everything listed above and I've found a solution. Although it's definitely a work around and not really a fix, it seems to work every time.

I download the book I want, and when I properly disconnect the the kobo of course I get the dreaded "this document is protected...blah blah blah".

All I do is download another book. Doesn't matter if you actually want to read it, somehow after downloading a second book, the kobo can magically read the original book I downloaded. It only shows the error for the last book I downloaded. So if I download a second book right away, I can read the book I want. Sounds weird, but it works for me every time. I sure hope this all gets fixed in future versions and I can go back to just downloading one book at a time.

H

Halapino

Participant

Oddly, if I deliberately follow the steps of trying first book and then downloading a random 2nd one, the first one starts working. (and sometimes the 2nd as well)

Thanks for the tip

B

bevs3611451

Participant

I am having the exact same error code come up with every book I transfer over to my Kobo e-reader. The book is a solid black color in the e-reader and when you try to open it, it pops up this error code. Could someone help us out here please.!!!!

S

sjpt

Inspiring

Have you had it working with library books to your Kobo using ADE 2.0?

There are issues with ADE2.0 in combination with Overdrive library books and certain eReaders.

Easiest solution is to uninstall and install v1.7.2.

Version 1.7.2 is the answer to many problems with ADE 2.0.

ADE2.0 regularly seems to have problems with Sony and Nook devices (and some others?), and with some Windows versions too.

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

A

Anonymous

Many thanks sjpt. I have only downloaded a couple of library books previously, but ADE2.0 did work ok with them. I'm thinking maybe I'll talk to the library before I go so far as to replace with v1.7.2? Hoping this is a one-off problem.

S

sjpt

Inspiring

I had a couple of library books that downloaded to my Bookeen Opus, but that the Opus couldn't then read.

One would not open, one opened but empty, and once crashed the Opus (small chaep and handy, but not the most reliable device).

All were readable on ADE on the PC.

I put all that down to some bug in the Opus software, not ADE.

In fact, my Opus did usually work with ADE2.0 and Overdrive library books;

it was the combination of my wife's Sony PRS-350, ADE2.0 and Overdrive that forced us to revert to 1.7.2.

It might be worth deleting the book from your Kobo and copying it from PC to Kobo using file manager.

It may just have been that the transfer got corrupted somehow.

As long as the Kobo is authorised with the correct AdobeID, and ADE has done the .acsm->.epub DRM conversion,

the Kobo should be able to read books that have been copied in this way (I've recently seen it referred to as 'sidecopied').

That was the solution I used with the Sony until I realized that using 1.7.2 allowed copy from ADE.

MichaelKazlow

Legend

Moved to Adobe Digital Editions

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