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lindsaym6785269
lindsaym6785269
Participating Frequently
April 9, 2021
Question

Kobo will not Open Books from ADE

  • April 9, 2021
  • 3 replies
  • 440 views

I have been trying to open books on my Kobo downloaded from Overdrive. I have uninstalled, reinstalled, unauthorized, authorized and tried different computers. I keep getting the same message that my e-reader is not authorized to open the books. 

 

I have tried authorizing using my Adobe ID and my Overdrive ID. 

 

nothing. I have contacted Kobo - no help.

 

I have contacted Adobe - was told to use the chat feature, person on the chat feature said because it is a free product they don't offer support. 

 

It is clear that I am not the only person having these issues. I am accessing the books from my library and should have access to read them. 

 

 

      This topic has been closed for replies.

      3 replies

      D
      defaultgotan6908wb3
      Participant
      April 28, 2021

      Hello

      I have the same problem 

      unable to open previously purchased books (from Kobo) on ereader or on computer

       

       

      H
      Hervaden
      Participant
      September 14, 2022

      Another bunp from me!  OverDrive authenticated.   The Ebook reads well in ADE, but my Kobo (Aura), authenticated, tells me it cannot open the book because it is protected by DRM and I have to re-auth.  I went through the entire process 2 times with Kobo, still the same issue.

       

      Please help!

       

       

      V
      valeria0D45
      Participant
      April 28, 2021

      I had the same problem. have you find a resolution? Thank you

      D
      default1rg1dstybsa5
      Participant
      April 28, 2021

      Same problem here.  How about posting the solution instructions where everyone can see them?

       

        Vaibhav Vishwakarma
        Adobe Employee
        Vaibhav Vishwakarma
        Adobe Employee
        April 27, 2021

        Hi,

         

        I have sent you a private message and shared the details to contact us directly so that we can connect and look into the issue. I will be looking forward to your response.

         

        Regards, 

        Vaibhav

        (Adobe Support)

        D
        defaultc0ynt6ukytth
        Participant
        April 27, 2021

        Hi,

         

        I have the some problem with my Kobo. 

         

        Can you please help me?

         

        Thanks, Erika

         

         

        Vaibhav Vishwakarma
        Adobe Employee
        Vaibhav Vishwakarma
        Adobe Employee
        April 27, 2021

        Hi,

         

        I have sent you a private message. I will be looking forward to your response.

         

        Regards, 

        Vaibhav

        (Adobe Support)

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