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Manage authorized devices

New Here ,
Feb 05, 2012 Feb 05, 2012

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How can I see and manage authorized devices? I don't want to improve the number of authorized devices, but only manage (especially remove) them.

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correct answers 1 Correct answer

New Here , Jun 17, 2016 Jun 17, 2016

I found out how to do it! (and I do not work for Adobe but totally agree that someone should've helped you at least in the past FOUR YEARS. crazy.)

So log into your adobe account online.

Go to Plans & Products.

Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan.

On this page, you'll see a section called "Activated devices".

You'll see all the devices your membership is using and can easily deactivate one (or all) of them by clicking the x on the right.

Oh happy day!

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New Here ,
Feb 28, 2016 Feb 28, 2016

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How can this question NOT get an answer?  I mean, if Adobe actually thinks that it's simple to find this answer so many people wouldn't be viewing the question (over 700); likewise, if Adobe cannot answer this simple question then why even have the ability to ask questions.  I hate using the word HATE, but I hate how companies give it's customers a false hope of having their questions answered then ignore them.  Adobe, please remove the support feature when marketing your products.  I mean, damn.... a totally easy question from 2012 was asked and four years and 23 days later you still have not responded?  SMH

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New Here ,
Jun 17, 2016 Jun 17, 2016

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I found out how to do it! (and I do not work for Adobe but totally agree that someone should've helped you at least in the past FOUR YEARS. crazy.)

So log into your adobe account online.

Go to Plans & Products.

Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan.

On this page, you'll see a section called "Activated devices".

You'll see all the devices your membership is using and can easily deactivate one (or all) of them by clicking the x on the right.

Oh happy day!

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New Here ,
Jun 27, 2016 Jun 27, 2016

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I had the same question.  If you log into your Adobe account and open up the "plan details", there is a section on approved devices.  Open this section and it will give you the opportunity to delist devices.  This will allow you to register new devices.

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New Here ,
Aug 02, 2016 Aug 02, 2016

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I don't see any of these options -Activated Devices or Plan Details when I log on. What type of accounts do you have?

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LEGEND ,
Aug 03, 2016 Aug 03, 2016

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The option only exist when have a creative Cloud. For Digital Edition (Which are open this thrend) the option not exist.

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New Here ,
Aug 22, 2016 Aug 22, 2016

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You deactivate your device by 'signing out'. Just did it. It is not very obvious at all... Click on the tiny CC logo on  the top bar (at least on a Mac) and click on gear icon. Click on Preferences... and you'll see a blue button reading 'Sign out'. Click. You're done. Now why anyone would bury a signing out feature inside of Preferences is  a different discussion, though.

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New Here ,
Mar 26, 2019 Mar 26, 2019

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I want to authorize my ereader to read books. I am informed that I cannot authorize my pc and/or ebook, because there is a device somewhere on the planet that has been authorized using my adobeID. Without the ability to find out what device I once upon a time authorized, and without the ability to revoke such authorization, this means de facto denial of service. Am I wrong?

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Community Expert ,
Mar 26, 2019 Mar 26, 2019

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Have you tried the solution marked correct in this thread?

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New Here ,
Apr 26, 2019 Apr 26, 2019

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Hello,

I cannot use the solution mentioned above as I do no see the same menus. On the plans page, I can see the Creative Cloud Free. Clicking on it does not show any device or anything helpful.

My CC account has been automatically created when I signed up for a Adobe ID account (in order to read DRM-protected books). Maybe the solution applies better to paid accounts.

Any other suggestion?

Thanks in advance!

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Use this site to log in to your account and it should show you what devices are activiated.

 

https://account.adobe.com/activated-devices

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New Here ,
Jun 30, 2022 Jun 30, 2022

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The most straight forward answer. Still works as of 2022.

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New Here ,
Oct 26, 2021 Oct 26, 2021

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You can find active sessions when you go to: https://adobe.com/go/sessions and you can also deactivate on any devices that you no longer use. 

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Community Beginner ,
Sep 07, 2022 Sep 07, 2022

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The new way to do this (in 2022) is to:

- Sign in at https://account.adobe.com/activated-devices.
- Under Activated devices section, select Deactivate to deactivate the device.

 

(from https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html)

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Community Beginner ,
Sep 07, 2022 Sep 07, 2022

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sorry - just now saw that GenX7 posted the same link.  can't see a way to delete...

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Hi Thanks for this.

I have been using a Mac book pro 2012 which only allows me to run LR cc2015. I am in the process of buying a brand new Mac book. One question though. I have a considerable amount of keywords, collections ect in my current Catalogue. Please can you let me know the procedure for transferring everything as is, to my new MacBook. Thanks

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New Here ,
Apr 20, 2023 Apr 20, 2023

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does anyone know how to increase the number of authorized devices? seems a bit silly to only allow for 2 devices...thanks

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