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jasonr49794048
Participant
October 27, 2015
Answered

My eBook device constantly throws E_ADEPT_CORE_USER_NOT_ACTIVATED, but my Adobe ID is registered with the device, how do I fix this problem?

  • October 27, 2015
  • 2 replies
  • 1042 views

I tried to get this problem fixed over at chat but they weren't at all helpful.

The problem is I have a Tolino Shine, and for whatever reason when I connected it to my Surface Pro 3 so that it would charge the Adobe DRM authorization was lost. So when I went to reactivate it in the book I realized I had forgotten the password. So I went to the Adobe website and requested a password change, and changed it. I then went back to my Tolino and activated the Adobe ID there and all seemed good, until I tried to read a book. It tells me that the Adobe DRM is not activated and throws the E_ADEPT_CORE_USER_NOT_ACTIVATED error.

How can I fix this problem?

    This topic has been closed for replies.
    Correct answer Sharad Vatsa

    Hi Jason,

    This error is seen while trying to open a book that is authorized for a user different than the user currently logged in.

    To correct this error, please try to log in with the Adobe ID with which the content was fulfilled.

    Regards,

    Sharad

    2 replies

    S
    Adobe Employee
    Sharad VatsaCorrect answer
    Adobe Employee
    October 28, 2015

    Hi Jason,

    This error is seen while trying to open a book that is authorized for a user different than the user currently logged in.

    To correct this error, please try to log in with the Adobe ID with which the content was fulfilled.

    Regards,

    Sharad

    J
    jasonr49794048Author
    Participant
    October 28, 2015

    It's possible that some of the books were copied onto my device by my sister-in-law, but they were readable then, what would cause them to become unreadable now?

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    October 28, 2015

    It would most likely be that they were authorized with a different Adobe ID earlier or they were authorized using an Adobe ID which has been joined with another Vendor ID/Adobe ID.

    Nanaky
    Nanaky
    Participating Frequently
    October 28, 2015

    Try to set his Reader to default Settings and then try to authorize again.

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