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skybluesky
Participant
May 21, 2010
Question

My Nook finds the downloaded books and is authorized but will not open them, any ideas how to fix?

  • May 21, 2010
  • 9 replies
  • 22801 views

I finally got the Nook to find the books I loaded through DE, but they will not open,  B & N seems clueless and the local lib is working on the problem.  Meanwhile both books I downloaded are about to be overdue!  I could use some help!  Thanks!!

    9 replies

    jedenbaum
    jedenbaum
    Participant
    February 16, 2017

    Try disabling the Wi-Fi and then opening the book. I had a similar problem and once I disabled the wi-fi, the books opened.

    A
    Anonymous
    January 1, 2013

    I have had the same issues multiple times!  My hubby (who is a computer guru) fixed it one time, but it took him hours and he had do reset everything--it was a real pain.  I had the same problem again today, because I have a new computer and had to reinstall everything.  My hubby messed around with it for about 2 hours, then he found a new software program.  Calibre Portable.  It worked like a dream, and was so much easier to use!  No longer using Adobe if I can help it!

    S
    sjpt
    Inspiring
    January 1, 2013

    I much prefer to use Calibre when possible, but unfortunately it will not read/process DRM books,

    such as bought books and library loan books.

    P
    peak8tiger
    Participant
    January 26, 2011

    I read thru these posts and someone said "Make sure the download from the library is EPUB format". I had downloaded 2 books in PDF format and could not get them to open on the Nook. The nook was properly authorized with ADE. I then downloaded an EPUB book and everything worked fine. The Nook opened it normally. I don't know why PDF didn't open but apparently EPUB adjusts font size to fit the reader and I guess PDF doesn't? Maybe B&N can tell me why. Hope this helps.

    A
    Anonymous
    November 30, 2010

    I downloaded the software update for my Nook and WOW!! all books both PDF and ePub now

    open. Ivan


    W
    wbardua
    Known Participant
    November 30, 2010

    This may not be helpful but I see that lots of other people have the same issue. Does your Nook come with a user guide? I tried to find one on-line like I did with Kobo but no luck. There is usually a trouble shooting page that deals with that very issue.

    K
    kitsullivan
    Participating Frequently
    November 30, 2010

    Actually, I have a kobo and for some obscure, arcane reason it fixed itself.  I think it heard me muttering in the background!

    Thanks!

    A
    Anonymous
    November 10, 2010

    I just found out that my local B & N is now offerring help sessions for the Nook (6PM Wed in my area).  They are willing to assist with the library book issue.  You can bring in your Nook and your computer and they will assist. So maybe check with your B & N and see if you can get resolution there.  I have not had a chance to do this.  Will update when I have!

    B
    benditoreader
    Participant
    November 11, 2010

    Thanks, but I got my problem fixed with help of #8 on the forum. It was a

    problem getting the nook registered with adobe.

    Juniper GIS

    www.JuniperGIS.com

    Tel: 541-389-6225

    Fax: 888-454-7813

    Email: patti@junipergis.com

    A
    Anonymous
    November 11, 2010

    That's great - I'll have to work on it again - thanks!

    K
    kitsullivan
    Participating Frequently
    November 9, 2010

    The last time I had an issue, I deleted the folder the xml file was in and then Adobe recognized my Kobo.  Now I've had to do that again but - oh no! - Adobe does NOT recognize my device when I plug it back in.  What now? I can't restore the xml file, when I trashed it, it totally disappeared.  Any hep would be appreciated.

    A
    Anonymous
    November 10, 2010

    Did you remove the folder in which the .xml file exists?

    Peter Aspinall

    Date: Tue, 9 Nov 2010 09:17:22 -0700

    From: forums@adobe.com

    To: peter_aspinall@hotmail.co.uk

    Subject: My Nook finds the downloaded books and is authorized but will not open them, any ideas how to fix?

    The last time I had an issue, I deleted the folder the xml file was in and then Adobe recognized my Kobo. Now I've had to do that again but - oh no! - Adobe does NOT recognize my device when I plug it back in. What now? I can't restore the xml file, when I trashed it, it totally disappeared. Any hep would be appreciated.

    >

    K
    kitsullivan
    Participating Frequently
    November 10, 2010

    Yep - and finally it's working again.  Thanks for checking up - I appreciate it!  I think the problem is in the device, not ADE.

    A
    Anonymous
    July 16, 2010

    I was getting the 'User not authorised' message after I had linked the Nook up to the ADE software and thought I had  authorised it.  No such luck. After looking around the ADE software for a way of re-authorising the device I found the solution.

    Using the Nook as a USB device find the folder '.adobe-digital-editions'  It contains one small XML file, which if you open contains the data about the machine.

    DELETE the folder completely including the content (1 file).

    Unplug the Nook.

    Then bring up ADE, plug in the nook. It will then recoginise the Nook and ask you to authorise! Agree and it work correctly for me.

    This time perfect - the EPUB DRM books open a treat and the Nook is now recognised. Whats the difference I don't know but it certainly worked for me.

    I would be easier if Adobe established a de-authorise and re-authorise function in ADE.  Until then the above worked for me and now I will be keeping my Nook!

      J
      jewel713
      Participant
      July 18, 2010

      It worked your wonderful. Dont know why mine did it either but it worked! Thanks to people like you!

      K
      kitsullivan
      Participating Frequently
      July 18, 2010

      You're welcome!

      A
      Anonymous
      May 21, 2010

      For Library book you must transfer the books to the nook (or any other reader) using ADE.  Specifically just copying the file to the nook in the Explorer/Finder will not work, is this what you did?

      S
      skyblueskyAuthor
      Participant
      May 29, 2010

      At first I did, then remembered that I needed to have both ADE and Nook with

      same ID Number so I tried drag and drop from ADE.

      Even though I had done this nook did not find them. Shut it down and tried

      it again, no joy, went on line and sent message and went to bed, next

      morning I tried it again and Nook found the books and has worked ever

      since! Who knows?? Thanks for help anyway! Lyman

      A
      Anonymous
      April 28, 2011

      I am having this same problem. Very frustrating, especially since this one of the features I bought the nook for... I download the epub file through ADE and drag and dropped onto the nook through ADE, and when I try to open it on the nook, I get the message 'user is not authorized". What's up with that?


      I am having the same problem.  It is so frustrating.  Can anyone help?

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