Participant

Question

Nook Glowlight Issue: "Error opening book. This book has been returned."

Forum|Forum|6 years ago
February 22, 2020
6 replies
13987 views

I'm having an issue reading library books on my Nook Glowlight 3. I bought the Nook last year and have had ADE 4.5.10 the whole time. I've read tons of library books and haven't had any issues. All of a sudden I am unable to open the epub files on my nook because they are saying they're returned. I can open the files in ADE on my computer and in the Libby Library app so I know they haven't been returned accidentally. The only information I can find on this error is from 2015 so I'm hesitant to download an earlier version of ADE since the 4.5 version has been working for over a year without any problems. The issue is occuring for ebooks I've had on hold and ebooks I've borrowed immediately (I've tested a few). Anyone have some newer information on how to deal with this error? Or contact information for Adobe DE? I tried calling the regular Adobe Customer Service number and they had no idea what DE even is. -_-

Nook

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M

molly141

Participating Frequently

I am feel your pain. I too am disgusted with either overdrive, adobe digital, windows, or B&N. I never had a problem downloading books from overdrive to adobe & then to my Nook. Now I sometimes get "error book has been returned' and cannot deal with this off again and on again.

I cannot find any current correct info on this matter. I may not be a brain, but I know computers and really believe that this is a programing problem that one of the big 4 cannot fix. I have tried every meathod listed included going to the register and using different computers. I was going to purchase a new Nook, but why bother. Nothing you will find here or on-line will solve this problem...which seems to go back to 2010.

I have owned several nooks and never had a problem. All I can say is it may be in B&N's best interest to solve this issue since I also have also tested downloand a book from them with problems.

If you should find a working solution, please post.

S

sammag1090Author

Participant

Yes! I have since moved on to a Kindle and have been much happier. It’s so
much more user friendly and I haven’t had any issues over the last 2 years.
It’s a shame because I want to support Barnes and Noble and keep them in
business but I just couldn’t take it anymore. The issues were repetitive
and there is absolutely no support.

M

molly141

Participating Frequently

Thank you for your contact. I have owned a nook since they first came out 2009. I have owned several and never had a problem until a couple of months ago when Microsoft (11) downloaded a large update. However, when you are old and have nothing else to do it becomes a puzzle to solve. If I find out more info I will post it. I have a Kindle too but prefer the Nook.

Well, I just found out that OverDrive is going to bit the dust and Libby is going to take over. I don't know if my Nook is compatible.
I found this on the internet...
"In early 2023, the OverDrive app will be discontinued. We encourage you to make the switch to Libby, our newer reading app. Libby is made by the same people, with the same goal of connecting you to your library and to your favorite books, audiobooks, and magazines."

E

e martin25136876xgr2

Participant

I have a Mac laptop. First I returned a book by mistake and then I couldn't open a new book I borrowed because it gave me an error code saying that the book has been returned. I bored a different book and I got the same error. I deauthorized and reauthorized both my laptop and nook and then the error message changed to cannot find the "sof token". Didn't help to remove and reload the Adobe Digital Editions App. Also I couldn't find version 3 which some people in the thread of replies claim to work. What solved the problem for me is reborrowing a book I returned a couple days ago. I was able to open that one on my Nook and the subsequent books I borrowed.

J

Jgirlreader

Participant

Thank you so much for posting about this issue! I was getting very frustrated, but after updated my software version on my Nook Glowlight 3, I can now open my downloaded library books! Thanks to this community for sharing their info and knowledge!!

D

defaults1z4hk7k692a

Participating Frequently

Hi all,

I was able to use my Nook Glow Light 3 in October just fine. Now I cannot get the book I just borrowed to show in my library on the Nook. I downloaded EPUB via Overdrive to DE3.0 ( I used to have 4.5 but due to these issues previously with the software update, I deleted that and reinstalled 3.0 as advised). I copied the book to my Nook as usual (tried twice) but it is nowhere on the Nook! Any new help / advice would be much appriciated!

D

defaultbtvwn3vp73qt

Participant

In regard to contacting B&N - We initially made contact with B&N by telephone, in particular by calling 800-843-2665, asking for "Nook Support", and then "Nook Device". The person who answered was not sufficiently familiar with the internal workings of our Nooks to address the problem we were having so, after a bit of discussion, she said she would "escalate" our issue to the "Nook Support Team". She then did so internally, and from that point on all communication was by email. In particular, within 24 hours someone from the Nook Support Team sent us an email. The content of that email was of no help, but we replied to that email and included a detailed explanation of the problem we were having, and in due course we got the email reply discussed in my last post here.

mbrugman

Participant

We have two 6" glowlight plus nooks that suddenly started doing the "Loan token" error. I spent an unsatisfactory half hour doing the tech support "chat" on the B&N webite and finally got a response of "Its a currently a know issue with the NOOK GlowLight Plus that our Digital team are currently working on." answer from them.

The person told me to "check back in 2-3 days". I had to ask to get the case number so I wouldn't have to go through the whole thing again. I remember something similar happening 4 or 5 years ago or so. Had to wait for them to release an update to fix the problem, but it took a while.

D

defaults1z4hk7k692a

Participating Frequently

I was actually to contact B & N and was told to use ADE 3.0. So, I uninstalled 4.5, installed 3.0, I then downloaded the book again from the library, but when I copy it to ADE3.0 I get another error message to check activation. In the ADE3.0 help menu, it tells me my computer is authorized. There is no choice to deauthorize / reauthorize at all in that help menu.

Supposedly I should be able to do so per this link:https://helpx.adobe.com/digital-editions/kb/migrating-from-1-7-to-4-0-3---adobe-digital-editions.html

So I am still unable to do anything. Any help / advise?

Thanks

D

defaultudvohg87jv9n

Participant

Thanks everyone. I don't have a returned book to try this out on. I have tried the email on Nook support page however unless you have a question that is on a topic on the drop down list it can't be done. They just say they no longer offer support for nook ereader. So I posted a query on their facebook page. Unfortunately I don't live in the USA so unable to call. Appreciate the effort of those who have called. This is not the first time that an update has caused problems and if I remember correctly it took some time for them to rectify the situation.

D

defaults1z4hk7k692a

Participating Frequently

I too tried the email option and got this: And then after searching further, the site states the hours are 9 am - 9 pm eastern time, so I will try calling soon.

G

Glowlight3

Participant

I am having the same issue after having many books loaded successfully in the past, as recent as a few months ago. Has anyone figured out what the problem is yet?

G

Glowlight3

Participant

I was able to get the solution to this issue from my local library and it worked for me:

These errors typically occur if there's a problem with your NOOK's authorization. You should be able to fix the issue by resetting the Adobe credentials on your NOOK using a computer.

Note: These steps don't work for the NOOK GlowLight Plus, which is authorized differently than other NOOKs.

Note: We recommend always using the latest version of Adobe Digital Editions (ADE).

Open Adobe Digital Editions (ADE).
Make sure your computer is authorized with an Adobe ID or an OverDrive account.
In ADE, go to Help > Authorization Information.

Note: If this option is grayed out, please authorize your computer before continuing.

The authorization window will open and show you what credentials you're currently using for your computer.
Close ADE and wait a few moments.
Reset the ADE folder on your NOOK.

Connect your NOOK to your computer.
Go to [My] Computer and open the drive associated with your device (likely named Device (X:), where X is the drive letter).
Locate the .adobe-digital-editions folder and delete it.

Open ADE, then try transferring the ebook again. You may need to disconnect and reconnect your NOOK for it to appear in ADE.
After the transfer, disconnect your NOOK. You should now be able to read the ebook on your device.

C

cmwheeler29

Participant

This worked! Thank you for posting this solution.

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