Nook Glowlight Plus - Loan Token Update Failed.

[teresas43181]

I have had this nook for a year and read numerous library books on it, but yesterday I started getting a 'Loan token update failed' error when I tried to open a downloaded .epub book.

I have tried everything I can find on the internet as well as calling barnes and noble who was less than helpful. 

I have tried...(muliple times for each of these)

• Deauthorizing ADE
• Going back to ADE 3.0
• Unregister, deauthorizing my nook
• Trying a different Adobe ID
• Using a different computer

I've had every e-ink version of the nook, but I'm about to the point of buying a kindle (or course I'm blaming the nook, because although I love how this nook feels, I have had more problems with library books on this one than any of the ones before).

Thanks for any help anyone can offer -

[SchiphrahB837]

I just started having this same problem last night. It looks like at that time Barnes and noble had to push an update

[defaultz9ehho03c9ab]

I am in the same boat.  This just started on Tuesday, 10/12/21.  I have re-registered my Nook to no avail.  Hopefully, there is an answer.  I love my Nook and really am not ready to give up. 

[defaultcdo1axgd66hq]

I have also just started having the same problem...super frustrating!

[tammy3029]

I am having the same issue getting an error "loan token not found".  This is super frustrating.    Is anything helping anyone to be able to acccess their library books from overdrive to the GLp?

[defaultdks1u3ic0wpb]

No. In fact I purchased a new Nook, and it had the same problem (since returned). B&N has told me they are aware of the problem and working on an update. VERY frustrating!

[cabse5]

It seems that this works:

(1) deleting the 4.X version of Adobe Digital Editions on your computer and replacing that with ADE 3.0

(2) deauthorizing your computer from ADE

(3) Getting out of ADE

(4) Reentering ADE and authorizing your computer with ADE (using the 3.0 version of ADE)

BTW, I own 3 different ebooks and was able to download, move to my Nook Glowlight+ and read said ebooks while in ADE 4.5.11 so, it appears to me that the problem of not being able to read (checked out) ebooks on a Nook Glowlight+ lies not with ADE as much as it lies with whatever vehicle your local public library uses to download ebooks (in my local libraty's case, it's Overdrive)...Nook Glowlight+ is old and some 'yokel' decided that Nook Glowlight + just wasn't worthy of beisn accessible to checked out ebook downloads, IMO.

[SchiphrahB837]

Where did you find a copy of ADE 3.0 to download?

[cabse5]

Ah.  I used the search engine Bing, typed in download ADE 3.0 and found a link which provided the download for 3.0.  Can't remember the exact link address.  Sorry.

[SchiphrahB837]

I found a copy but that didn't make a difference for me. Barnes and Noble says they are working on a software update to fix the issue

[defaultz8hb0aj6mnhz]

I am having the same issue as of 10/15/21 - tried everything including installing ADE 3.0, transferring on 4 computers (MACs/PCs), deregistering and reregistering my nook, deauthorzing and reauthorizing numerous times, etc... so frustrated...

[patriciac14311309]

I am having the same issue and nothing has worked.  Contacted the library and B&N and per B&N they are working on a patch as it's a known issue.  They do not give a timeline for when it will be fixed.  Has anyone else had the workaround mentioned above of downloading ADE 3.0 work for them?

[sues95463626]

I tried downloading Adobe 3.0 as stated-in addition to many other suggestions of fixes. Nothing has helped. I’m waiting for the patch from B&N. Hopefully it will come sooner rather than later.

Sent from my iPhone

[137dpw]

Nope.  Got an update to my nooks last night. Was psyched to see they were installed, and looked forward to checking a library book tonight.  Nope. Same problem.  The Adobe just CRASHES. 

[aaaannnndddddyyyyy]

Anyone have any luck with the update?  The patch didnt work for me.  Sadly I think Im going to have to switch to Kindle to avoid ADE, these issues come up every 1-2 years

[defaultz8hb0aj6mnhz]

Yes! The update did work for my GlowLight - I can borrow books from the library again - so glad it worked.

[defaultz8hb0aj6mnhz]

UPDATE: Ugh ...now it stopped working again. So disappointed.