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Question

Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

Forum|Forum|10 years ago
February 28, 2016
17 replies
32748 views

I am able to read library books in ADE 4.5.1.133054 on my Macbook running OSX 10.11.2, and I have no problem transferring files to my Kobo. But when I try to open them on my Kobo, I get the message: "Oops! This document couldn't be opened" due to DRM issues.

My Macbook and Kobo both have the same valid adobe ID authorization. I can also download and open Toronto library books onto my iPad and read them in the Overdrive app.

I have done a factory reset on my Kobo, ensured that the Kobo is running the latest version, uninstalled and re-installed ADE on my Macbook, deauthorized and reauthorized both my Macbook and Kobo. Nothing has worked.I am stuck!

The problem is recent. Previously I never had any difficulties transferring books from my desktop ADE to my Kobo and reading them on my Kobo. Do any readers out there have any suggestions? Thanks

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jackieg31291561

Participating Frequently

Adobe while this is free software this is what we HAVE to use to move books to our Kobo ereader. If you won't support it when there is a problem offer an alternative...

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RonWD

Participant

I suggest you read my post again. I stated quite clearly that I felt the problem is at the Kobo end. Did you not pay for your Kobo lol?

R

RonWD

Participant

Agree with above poster. Nothing works to fix this problem. I think the problem is with Kobo .

A

as4069515

Participant

For what it's worth EVERYTHING covered/suggested in these links has been tried and NOTHING has worked ! Factory resets, both old and new ADE versions tried , directory renaming, deauthorizing and reauthorizing, licensing resets, downloading different books etc. etc. and all done/tried in varying combinations and sequences and the Oops message STILL keep appearing ! Nobody, inlcuding anyone connected to either Adobe or Kobo seems to have a reliable answer or want to take responsibility for anything so it looks like the only solution for the rest of us is to dump the Adobe/Kobo association and look for better alternatives. Googling this problem shows that it's existed for a LONG time.

S

sumeride

Participant

I also have tried all these things and nothing works. My Kobo Touch worked just fine until I downloaded ADE 4.5, then everything quit working. I have also done the Factory Reset, authorize, unauthorize, uninstall, install, etc., etc. Getting very frustrated. There has to be a solution to this problem somewhere.

S

Sharad Vatsa

Adobe Employee

Hi,

Please try following below steps and check whether this helps in resolving the issue:

De-Authorize Adobe account by navigating to Settings->Accounts on the KOBO device.
Launch ADE 4.5.2 (latest version). You may install it from Download | Adobe Digital Editions in case you do not have the latest version.
Connect KOBO to Adobe Digital Editions.
Select the device listed from ADE left-side panel.
Click on device options and authorize KOBO.

Kindly try this and let me know if this helps.

Regards,

Sharad

O

okofoto

Participating Frequently

Sorry, no.

I have tried this a great many times, it never works. Even when

miraculously sometime later the book becomes available on the Kobo, it

seems unrelated to the procedure. That is, I can do it many times,

including a a factory reset on the Kobo, and still get "not authorised",

but a day or two later the book, even though in black in the Kobo page

(i.e. not authorised) suddenly becomes authorised.

gh

O

okofoto

Participating Frequently

It seems that what you suggest works, judging from the responses. But it could be more reasonable to flood both Adobe and Kobo with emails and phone calls as there is, quite clearly, a communication problem between the two, each likely thinking it is the other's fault. This said, I would guess that Adobe is a bit more to blame since the problem does not appear for everyone and even in my case (if I remember correctly), it is only one of the two libraries I use whose books won't open. The culprit is very likely something very stupid in the code and those who wrote them at either side ought to be able to find it. They should also check the software they provide to libraries.

I have tried many things and ready many comments and vented frustrations (including mine when it happened to me) and have sort of given up - the books that do not open I read on my tablet in Overdirive even though the screen is not as pleasant and the tablet big (Note 12.2). I will also try the Kobo on the tablet, for testing purposes.

O

okofoto

Participating Frequently

PS to the preceeding post. I posted the following about a month ago and it leads me to the wish to do another few tests.

1. I will try my wife's Kobo.

2. I will go to a store and ask to try a new Kobo

This will at least tell me if it is my Kobo or if it is general. In case it is my Kobo, I will suggest we all get together and demand replacement. But only if the tests are conclusive (and in that case I will also apologise to Adobe),

This is the old email:

It is actually more complicated than that.

I downloaded a second (random) book to test. All worked perfectly well, but the first book still would not open on the Kobo (repeat: I had de-authorised and re-authorised both the PC and the Kobo). I concluded the problem was with the file (which is what ADE or Kobo, cannot recall which, suggested) and wrote a longish message to the library asking them to refresh the file. As soon as I sent the message, the book became readable.

My feeling is that there is a problem with my Kobo. It does do strange things from time to time, unlike the first one I had (that I gave to my wife so I can buy the Glo and read in the dark).

Conclusion: still have no real idea.

D

dodim74752965

Participant

same thing happened to me this morning..i could read last night before bed, and all of a sudden this morning "Oops" message pops up! WTF!! spent hours working on this doing everything kobo live chat told me to do and un-authorized, re-authorized, un-installed, re-installed..on, off..etc...this really sucks because this is a brand new kobo glo and for the past 5 years i NEVER had a problem with my old kobo..til it died....

Nanaky

Participating Frequently

Check this: Oops! This document couldn't be opened.

U

usersjc99Author

Participant

THANK YOU! I found the following worked (for the benefit of anyone else who comes across this post):

- deauthorized my computer while ADE 4.5 was still installed

- uninstalled ADE 4.5

- renamed and moved the Digital Editions folder so there could be no possibility of reusing any files in that folder

- downloaded and installed ADE 3.0 found here: Adobe Digital Editions downloads

- authorized my computer

After doing the above, library books downloaded to my computer using ADE 3.0, and then transferred to my Kobo Glo, I am now able to open and read on my Kobo Glo. HURRAY!!

Note that I did not need to deauthorize / reauthorize my Kobo Glo.

Lesson learned: never never never install a newer version of ADE!!

Thanks for your help Nanaky.

Nanaky

Participating Frequently

You are welcome.

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