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Norio Kawamura
Inspiring
March 20, 2018
Question

Outage with Digital Editions

  • March 20, 2018
  • 7 replies
  • 3686 views

@AdobeCare tweeted.

"Hi, we are currently having an outage with our Digital Editions. Our team is working on this and we will give yo an update when this is resolved. We are sorry for any inconvenience."

      This topic has been closed for replies.

      7 replies

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      NickScott_78
      Known Participant
      June 12, 2018

      It's an absolute disgrace! We've been waiting on an update for 5 months now, that will fix all of the problems everybody is currently having with the last few patch updates, without it we cannot pass on our final epub to our client and we cannot get paid!!!

      Adobe, this is simply not good enough and its making us look like amateurs (worried our client may walk). Sort it out ASAP!!

      T
      TonkinDesign
      Participant
      March 23, 2018

      When will this be resolved as I have assignments to do for University and I can't read my text books.

      When I download the acsm file from Booktopia onto my iMac it doesn't launch and shows no books in my library.

      Also when I try to use the iOS version it will not authorise with either Adobe or Booktopia.

      I am in Australia and whenever I try to download the newer version mentioned in this forum it resets me to the Australian downloads which don't have the new version.

      When will this be resolved as it is costing me time and money.

      jenp6753941
      jenp6753941
      Participating Frequently
      March 23, 2018

      Try it once more and see what happens..

      StephPeff
      StephPeff
      Participant
      March 21, 2018

      Is this why a book that should download to my Adobe Digital Editions program, is not downloading?

      Today is Wednesday, March 21st, 2018.

      Are there still issues today with Adobe Digital Editions dating from March 19th message? 

      If the issue has been resolved, who with your Customer Service team can help with why books will not download as they usually do from my college's online library database.

      Please respond, thank you.

      T
      TonkinDesign
      Participant
      March 21, 2018

      I have downloaded the new version and I still cant authorise using either my adobe ID or my Booktopia ID. It just sits with the authorise circle going around and around.

      N
      Norio KawamuraAuthor
      Inspiring
      March 21, 2018

      @AdobeCare twitted.

      "We have released the new version of ADE for both Win & Mac and its available now on production. We will be submitting the ADE App for Android & iOS today EOD."

      Desktop ADE version 4.5.7.182628 is placed on download page.

      ADEs for iOS and Android are available via app stores.

      T
      TonkinDesign
      Participant
      March 21, 2018

      I have gone to the download page and version 4.5.6 is the only one available on the Australian download page. I have also gone to the Appstore (as I run ADE on Macintosh and iOS) and there are no updates on either.

      johnh22867883
      johnh22867883
      Participant
      March 20, 2018

      I tried to remove and reinstall on ios and the app is completely gone from the App Store?? Is it going to be reinstated?

        jenp6753941
        jenp6753941
        Participating Frequently
        March 20, 2018

        Exactly it's not available anymore.

        N
        Norio KawamuraAuthor
        Inspiring
        March 20, 2018

        ADE version 4.5.7.179634 for macOS and Win are available.

        New ADE for iOS and Android aren't available yet.

        jenp6753941
        jenp6753941
        Participating Frequently
        March 20, 2018

        When shall we receive this new version?

        N
        Norio KawamuraAuthor
        Inspiring
        March 20, 2018

        ADE version 4.5.7.179634 is placed on download page already.

        https://www.adobe.com/solutions/ebook/digital-editions/download.html

        The troubled Desktop ADE is version 4.5.7.181275.

          jenp6753941
          jenp6753941
          Participating Frequently
          March 20, 2018

          This is still not working on any of my devices!

          jenp6753941
          jenp6753941
          Participating Frequently
          March 20, 2018

          Ok this explains it as I was having trouble all day

          cristhianc7671195
          cristhianc7671195
          Participant
          March 20, 2018

          I installed and reinstalled everything and deleted file i should not delete, It is a mess. why publishing brands only have this option ...

            N
            Norio KawamuraAuthor
            Inspiring
            March 20, 2018

            @AdobeCare twitted.

            "The old ADE version 4.5.7.179634 will be available in the install pages. For ADE Win & Mac users they will need to uninstall and reinstall their clients, and this will resolve the issue for them. For ADE IOS & Android, the team is working on releasing a new version."

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