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Participant
April 20, 2012
Pregunta

Pandigital Planet 7" tablet eReader 2011

  • April 20, 2012
  • 1 respuesta
  • 2659 visualizaciones

Adobe Digital Editions does not recognize my Pandigital Planet 7" tablet eReader 2011 even though it is listed as a supported device.  I'm trying to transfer books I downloaded to my computer to my eReader and do not know how to do it since ADE does not recognize my unit.  Any help would be appreciated.

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    1 respuesta

    Participating Frequently
    April 20, 2012

    I don't think you're dumb, but you didn't say what process you followed, so

    let me start there. I'm assuming you've registered with Adobe and obtained

    an Adobe ID.

    First, you need to register your Pandigital ereader with their website.

    Use your Adobe ID when you do that, because it makes things so much easier

    later on.

    Next, I'll assume that you have a Windows computer running XP. I'll come

    back to a Windows computer with Win 7,

    The steps start with your computer 'at rest', waiting for you to do

    something.

    Plug in your ereader into the USB port. The computer should come back the

    first time and tell you that it's found new hardware, go through a couple

    more messages about that hardware and then tell you the hardware's ready to

    use. If it's not the first time, you might - or might not - see a message

    that tells you your hardware is attached. Once this is done, you should

    verify that the ereader has been assigned a drive letter. I use Windows

    Explorer (NOT Internet Explorer) to do that. You should see 'Pandigital'

    as a drive with a drive letter under 'My Computer'.

    Once the computer's recognized your Pandigital, open ADE. As it goes

    through start-up, ADE will look for an attached ereader. If it finds your

    Pandigital, it will display an entry in its bookshelf (left hand side of

    the Library View). When it does, then you can drag and drop titles from

    your library to the Pandigital, or if you click on the Pandigital, you'll

    see its contents, and you can go the other way.

    When you're done, you shut down ADE first. Your Pandigital should display

    a message about updating its files. When that message is done, you detach

    the Pandigital logically from your computer, and then unplug it. You do

    this by 'Ejecting' the drive if you use Windows Explorer (right click on

    the drive and the submenu will have an 'Eject' choice). Or, you can use

    the 'Safely Remove Hardware' icon on the START bar in the right hand

    corner. It looks like a miniature computer.

    About Win 7.... Many of the same features are available, but in a

    different format. Also, Win 7 security has to be set so that it will

    recognize plug-ins like your Pandigital. I don't know how to do that,

    unfortunately, but I would bet that Win 7 HELP will tell you how.

    Obviously, there are a couple of places in the process above and

    differences in operating systems that could cause your problem. If you

    check all of them out, and still have a problem, then you can contact

    either Pandigital or Adobe - or both - and see what they suggest.

    Hope this helps!

    =============

    TNRVERAutor
    Participant
    April 20, 2012

    Thank you so much for your help.  I'll get someone with a bit more computer savvy than me to help me go through this while I'm visiting family next week. 

    As far as what I have already done, I have registered with Adobe and verified (I think that is the word) my computer.  I did not know that I needed to register my eReader with them and will try to figure how to do that first. 

    I'm using Windows 7 on my home computer and it recognized the eReader when I plugged it in, just as you detailed above.

    TNRVERAutor
    Participant
    June 12, 2012

    I am finally getting a chance to try to get my Pandigital ereader registered on the Adobe website.  However, after much searching, I cannot find where I do this?  Can anyone help?