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helene7777
Participant
October 2, 2017
Answered

Problème d'autorisation avec Adobe Digital Editions

  • October 2, 2017
  • 1 reply
  • 7002 views

Depuis que j'ai changé d'adresse courriel, je suis incapable d'effacer l'autorisation reliée à mon ancienne adresse pour autoriser mon ordinateur avec ma nouvelle adresse courriel.  J'ai toujours le message « Error! Check activation » lorsque je tente de lire un ebook avec ADE.4.5.  Le service à la clientèle d'Adobe me conseille d'écrire aux membres du forum pour avoir la solution à mon problème.  Est-ce que quelqu'un peut m'aider svp?

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    1 reply

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    October 4, 2017

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    helene7777
    Participant
    October 6, 2017

    Thank you so much Nanaky. You finally found the solution to my problem. I'm really happy!

    Nanaky
    Participating Frequently
    October 9, 2017

    You welcome.