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Participating Frequently
December 23, 2015
Question

Problems with German Onleihe, ADE 2.0 and 4.5 and Mac OS X 10.11.2 El Capitan

  • December 23, 2015
  • 4 replies
  • 3368 views

We have been discussing this topic for a while in the German Onleihe User Forum, but nobody seems to be able to resolve it.

As it looks right now, everybody with Mac OS X 10.11.2 (or the latest release of Yoseimte aswell) get the same kind of problem when downloading (fulfilling) epub books from the "Onleihe" (which is the provider for eBooks for most of German libraries): Books are downloaded succecssfully (as it seems), the progress bar advances until the end, but then the application just doesn't do anything more. The only option is to forcefully close ADE. This happens both with ADE 2.0 and 4.5, but apparently not with 1.7.2 (which is outdated and cannot be downloaded officially from Adobe anymore).

We dug into what could be the reason for this failing, and ended up with the Mac OS X security update from mid December; after installing this, is seems that the problems started to occur. We are talking about this one:

Informationen zum Sicherheitsinhalt von OS X El Capitan 10.11.2 und zum Sicherheitsupdate 2015-008 - Apple Support

Even more favoring this as a reason for failing, a Lion system I have here (Mac OS X 10.7.5) still works, with ADE 2.0.67275.

Checking the logs using "console" in Mac OS X, I see the following:

22.12.15 20:10:47,005 Adobe Digital Editions fulfillmentCallback, newState:422.12.15 20:10:47,006 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,007 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,008 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,008 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,009 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,024 Adobe Digital Editions fulfillmentCallback, newState:4

22.12.15 20:10:47,024 Adobe Digital Editions connectionDidFinishLoading

22.12.15 20:10:47,085 Adobe Digital Editions fulfillmentCallback, newState:9

---------------- this is the last line I would see on 10.11.2, the rest comes from 10.7.5

22.12.15 20:10:47,123 Adobe Digital Editions unencode url string is http://acs4.onleihe.de/fulfillment/FulfillmentNotification[/url]

22.12.15 20:10:47,123 Adobe Digital Editions encode url string is http://acs4.onleihe.de/fulfillment/FulfillmentNotification[/url]

22.12.15 20:10:47,124 Adobe Digital Editions FulfillmentProgressController::onCallback, newState:9

22.12.15 20:10:47,160 Adobe Digital Editions connectionDidFinishLoading

22.12.15 20:10:47,179 Adobe Digital Editions unencode url string is https://ws.onleihe.de/acs4return[/url]

22.12.15 20:10:47,179 Adobe Digital Editions encode url string is https://ws.onleihe.de/acs4return[/url]

22.12.15 20:10:47,602 Adobe Digital Editions connectionDidFinishLoading

22.12.15 20:10:47,606 Adobe Digital Editions fulfillmentCallback, newState:6

Apparently something fails, hangs, is fenced off by Mac OS X or whatever... Note that there is no security log message from Mac OS X in the logs (I could see at least).

I hope this is resolved soonish; it's really tedious to have to either use an outdated version of ADE, or dust off a real old and slow computer just to be able to fulfill library books.

Thanks in advance for your support!

Best regards, Martin

This topic has been closed for replies.

4 replies

5keeve
Participant
April 4, 2017

Same problem here and I also could only resolve it with 1.7.2 as well.

This is really poor software quality

fredowski
Participant
February 6, 2016

I have the same problem with 10.11.3 and ADE 4.5.1. I tried Version ADE 2 and that did not work either. It also

does not work on the previous OS X version.

I can confirm that it works with ADE 1.7.2

Friedrich

wolfgangm28945080
Participant
January 8, 2016

Ich hatte das gleiche Problem und bin fündig geworden unter dem nachstehenden Link:

http://www.userforum.onleihe.de/lexicon/index.php/Entry/225-MAC-OS-vs-ADE-vs-Onleihe/

Ich habe dann die "alte" ADE Version 3,08 gelöscht und die Version 1.72 geladen.

Danach konnte ich wieder Bücher auf meinen E-Reader Kobo AURA laden.

MFG

Wolfgang

Artist666
Known Participant
January 16, 2016

Danke, Wolfgang!

Jetzt gehts wieder mit der uralt Version

Adobe Employee
January 7, 2016

Hi Martin,

Would you be able to please confirm whether ADE 4.5 works fine for you on the same Mac OS when you download and fulfil eBook from any other library or is it an issue you face irrespective of the eBook source?

I would also request you to test the same by downloading one of the eBooks from the Sample eBook Library | Adobe Digital Editions

Regards,

Sharad

Participating Frequently
January 7, 2016

Hello Sharad,

I don't have access to any other kinds of fulfillment than the Onleihe, unfortunately, but two different instances of it. The problem is the same for both (which are: Staufen and Freiburg). The sample book (I tried Kafka's "Der Prozeß") worked out without problems.

The Onleihe problems still persist, I just tried it out again.

Best regards,
Martin

Adobe Employee
January 7, 2016

Hi Martin,

Would it be possible for you to test downloading and fulfilling an eBook from Onleihe on a Windows machine using ADE 4.5 to test if you face any issues there as well? This would help us isolate whether this is specific to Mac.

Regards,

Sharad