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Participant
April 11, 2019
Question

Purchase from Google Play

  • April 11, 2019
  • 2 replies
  • 268 views

I purchased a book from the Google Play store yesterday. I get this error when trying to download it:

Unable to download
Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR

This only affects this book. I can download others fine. I contacted Google support chat. They could not provide any help and said I should contact Adobe. What is the correct avenue to get this resolved?

Colin

    This topic has been closed for replies.

    2 replies

    sourworm01
    Participant
    April 13, 2019

    I was having the same problem the past two days, but I just tried downloading the .ascm file from Google Play again and this time I was able to get the book through Adobe Digital Editions.  They may have fixed something on their end now .. I certainly didn't do any further troubleshooting.

    Participant
    April 13, 2019
    3. Re: Purchase from Google Play

    Participant
    April 12, 2019

    Exactly the same problem here.

    It only affects the book I purchased most recently. So frustrating

    Participant
    April 12, 2019

    Similar problem here

    Previously purchased book can be downloaded but not ones purchased after 11 Apr 2019

    E-Adept_Internal