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Participating Frequently
June 15, 2020
Question

"E_IO_cannot_open" (plus ADE crashes NON STOP) on one acsm.

  • June 15, 2020
  • 1 reply
  • 559 views

Windows 10

ADE 4.5.11, 4.5.10, 4.5.7, 4.5.3

 

I borrowed a book from the library (pdf format). Impossible to download it: ADE crashes constantly and IF it downloads I get an error "E_IO_cannot_open". I successfully downloaded other books (epub and pdf) before and after that book.

 

Tried deleting the book before trying again, when I restart ADE (or it crashes :/) the book is still in the library, sometimes w/ no cover, sometimes w/ wrong cover, sometimes w/ right cover, usually multiple times.

 

I uninstalled ADE (4.5.11) and reinstalled: no change. Reverted to 4.5.10, then 4.5.7, then 4.5.3... still crashes constantly, won't delete the book, won't download the book. I made sure the user folder was not "read-only".

 

I successfully downloaded other books during the same session (although ADE crashed there too), both epub and pdf.

 

Bear in mind I have to switch to a different session on my computer which I created EXLUSIVELY for using ADE because it no longer works AT ALL on my main user profile (I just get a blank rectangle when I try to launch it, no library, nothing). Prior to that I had to delete the Adept registry key every single time I wanted to download a book. (Cf https://community.adobe.com/t5/digital-editions/ade-4-5-10-won-t-open-any-epub3-files-on-windows-8-1/m-p/10498255?page=1#M56597 and https://community.adobe.com/t5/digital-editions/quot-check-authorisation-quot-every-time-i-download-a-drm-book-even-after-deleting-adept-registry/m-p/10532332?page=1#M56663 )

 

This error has previously been reported over 50 times so far at least as far back as 2013:

https://community.adobe.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:digital-editions&q=E_IO_cannot_open

Most reports have 0 answers. A few have been answered by other users. Suggested solutions include checking permissions and reverting to version 1.7.2. Seriously?? Adobe, is there any point to reporting bugs here at all??

This topic has been closed for replies.

1 reply

Adobe Employee
June 15, 2020
aklbeAuthor
Participating Frequently
June 22, 2020

Hello @Deep_Roy

Still no help and my problem is not resolved.

Adobe Employee
June 23, 2020

Hello,

I would suggest you to check with eBook Vendor and ask them to reset/provide the new link to download the book and see if that works.