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BurnsG1rl
Participant
April 7, 2020
Question

"Your ereader is no authorized to open this book"

  • April 7, 2020
  • 11 replies
  • 2738 views

- I have the current version of ADE

- Both my computer and my Kobo are authorized to open the epub downloads from the library

- when I transfer books to my kobo and go to read them later on my device, I am given the message "Your reader is not authorized to open this book. You need to re-import the book using Adobe Digital Editions"

- I've deauthorized and reauthorized my computer and kobo - even going into >go to folder/library/application support etc. to erase the authorization 

- returned and reborrowed and downloaded the books

- I've reset my kobo

- I have synced my kobo

 

Has any successfully resolved an issue like this? 

      This topic has been closed for replies.

      11 replies

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      defaultq7z971ssuko5
      Participant
      December 17, 2020

      OMG! After deauthorizing and reauthorizing, dowloading books, opening books, saving books, deleting books, turning off, turning on, going back to ADE 3, etc. I was going crazy! None of the fixes mentioned here or in other threads worked for me. What changed since the last time I downloaded from my lubrary to overdrive...who knows! But...I fixed my Aura H20 2.  I went to settings/device information//repair your kobo account...trumpets blared (in my head) and my books magically appeared!

       

      Good luck to others suffering this same way.

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      billedm
      Participant
      August 1, 2020

      I can't successfully load books to my KOBO GLO. They download from the library to my PC, and move it the KOBO, but then get this message  "Your ereader is no authorized to open this book" when I try to read it. I have reauthorized the Kobo, the books and even did a factory reset. I was hoping that downloading the ACSM file and then opening it with ADE would work, but no luck.

      I'm somewhat confused by having an ABOBE password and a KOBO password  too.

       

      Any suggestions appreciated.

      S
      stephanie5D83
      Participant
      September 3, 2020

      Same issue, except with my Mac and an older Kobo. Spent way too many hours with Kobo tech support and they finally said "we can't offer you any further help" which means there's no solution to the problem. There's some threads on Reddit showing that this seems to be happening for many people worldwide. Ugh. Time  for me to get an iPad and start reading books there.

      D
      Denis4173
      Participating Frequently
      June 10, 2020

      Hi, you just need to install Adobe digital edition 3.0 !!! Yeah

        Y
        Ychappy@1
        Participant
        May 15, 2020

        How is your kobo working? Any luck? I am having exact problem, nothing work for me yet.

          franckpand
          franckpand
          Participant
          May 16, 2020

          Me too. As I tried to write in a new topic, I work for a company that deals with digital lending in libraries and many of our subscribers are unable to transfer ebooks from Adobe Digital Editions to Kobo and other DRM-compliant e-readers: every time they try, they get a message that asks them to authorize their device (when in fact it's already authorized).

          To be more specific: it seems to happen on DRM-protected epub3's and is happening both via Mac and Windows computers. I write here too in case anyone has at least a temporary solution, given that this problem undoubtedly depends on Adobe: thank you so much.

            V
            ValeGin
            Participant
            May 18, 2020

            Hi everyone! I had the same problem with epub3's in the last few weeks; Adobe Digital Editions 3.0 seems to work just fine on Windows computers, so I suggest you try with that. Unfortunately, you can't run that version of ADE on MacOS Catalina, cause it's too old. I'm trying to get in touch with Adobe, but their help desk is a bummer.

              A
              Alleycat_99
              Participating Frequently
              April 22, 2020

              I was suddenly just able to open my first library book in months in Adobe 4.5. I deleted all Adobe links..even a few from years ago that I didn't see the last few times I tried this. I uploaded 3.0...which some one else said worked, but it didn't work for  me. I couldn't even open it. I noticed though, that the book was sitting in my downloads after that. Maybe that's why it worked in 4.5 this time after  I downloaded that version? I did get an email from Kobo with something to try. I haven't tried it yet since my book is open but if it fails again, I will. It involved resetting my Kobo( which I have tried before) but it then recommends deleting all Kobo files from my computer. I don't think I have done that before? It says to make sure you get all and lists 4 of the set up files. Then it says to start from scratch by setting up your Kobo and authorizing it again. Let me know if you try it and it works. Thank you

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              nastee_queen@yahoo.com
              Participant
              April 22, 2020

              This doesn't seem to be working for me - i'm still having the problem.  So frustrating! 😞

              Y
              Ychappy@1
              Participant
              May 15, 2020

              Hi nastee_queen,

              How is your kobo working? Any luck? I am having exact problem, nothing work for me yet.

              K
              kaitlynjoy
              Participant
              April 19, 2020

              I am having this exact same issue with my Kobo Libra that I just purchased a month ago. I went through tech support with Kobo, and after trying several resets/deathorizations/erases they told me it must be an Adobe issue, and they couldn't help me anymore. Please, Adobe, help us solve this problem.

              A
              Alleycat_99
              Participating Frequently
              April 22, 2020
              Ya...I did it in the opposite order. I assumed Adobe.. they gave me a couple recommendations that didn't work. Then told me it must be a Kobo problem. I suddenly got it working yesterday though and I'm not sure how but I was following the erase Adobe instructions and reinstall everything so I don't know that it is a Kobo problem


              Sent from my Samsung Galaxy smartphone.
              B
              BMcBarrett
              Participant
              April 19, 2020

              I am also having this EXACT same problem.  I have never had issues in the past and have been using my Kobo and Adobe Digital Editions for years to read library ebooks.  It seemed to start about one week ago for me.  Maybe with the newest update for ADE (4.5) I think.  I suppose it could also have been an update to my Kobo, but that seems to update all the time and I've never had this problem before.  I looked to see if I could just install an old version of ADE, but none seem to exist for Mac.  The online 'help' people at Adobe were of no help and told me to ask my question here.  

               

              Can someone from Adobe help us resolve this!?  I was told that someone from Adobe should answer questions within 24-48 hours, but I see that no one has responded yet.  How frustrating.  Especially right now when we have zero access to hard copies of books from our libraries.  

               

              If I end up figuring it out I will post and I hope others will do the same.  Thanks!!

              B
              BMcBarrett
              Participant
              April 19, 2020

              I figured out a work around!  I looked back at a conversation about the same issue from 2017 (apparently this is not new).  Someone there wrote:

               

              "I was able to successfully add to my Kobo the last two e-books I borrowed. The one thing I did different was - on the download instead of directly opening into ADE I saved the file into my downloads. Then I went to the downloads and from there opened the file into ADE. I was then able to transfer the file from ADE to the Kobo successfully."

               

              I just tried this and it worked!  I successfully transferred 4 library books from 2 different libraries.  

               

              It still does not solve the original problem, but keeps us reading for now! Hope this helps!

              G
              Grahame Kershaw
              Participant
              May 15, 2020

              Thankyou so much that suggestion, it worked for me. I can read again!!

              P
              preeya1
              Participant
              April 19, 2020

              Has anyone been able to fix this?  I am having the exact same problem.  Has anyone determined if it is a Adobe issue or a Kobo issue?

              K
              kaitlynjoy
              Participant
              April 19, 2020

              I worked with Kobo support on this issue, and they decided it was an Adobe issue, not a Kobo issue.

              I
              irmad72126787
              Participant
              April 10, 2020

              I am having the same problem..It tells me it is in the Kobo Glo but will download only 6%...then the message to authorize.  Is this a tactic for us Kobo Glo users to buy a new ereader..  I am not to hopeful that I will get a response from Adobe...

              A
              Alleycat_99
              Participating Frequently
              April 10, 2020
              I was thinking that might be the case. Mines even older than the Glo. I have the first H2O. This really annoys me. I wonder if the other companies do this to their clients. Might be time for a switch


              Sent from my Samsung Galaxy smartphone.
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              nicolee65359934
              Participant
              April 11, 2020

              I can download the book on my computer but I can't open it on Adobe Digitals.  I tried uninstalling the 4.5 to put the 3 back and it still doesn't open.  The problem IS NOT with our ereaders.  It is Adobe that has a problem.  I can open the book on my computer and read it there so it's Adobe that's tha problem.  I wrote to them but no answer either.

              A
              Alleycat_99
              Participating Frequently
              April 10, 2020

              I am having the same problem. Spent sooo much time with Adobe Help but they can't figure it out and referred me to this site for help? Has anyone figured it out? I had problems a couple of years ago so I switched back to an older version of Digital Editions. That worked fine last time. Version 2.0 seem to work best. But now that's not even working?

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