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samb2253269
Participating Frequently
July 22, 2016
Answered

Random library titles crash DE 4.5.1

  • July 22, 2016
  • 1 reply
  • 885 views

Random library books crash DE 4.5.1 when it auto opens after downloading the file. How can I fix this as I have a book I have been on a 3 month wait list for twice that I want to read. This is on Windows 10

Already tried:

Reinstalling

Running as administrator

Running in Windows 8.1 mode

Deleting all copies of the books and trying the above

Setting DE as default to open the file type

Renaming the My Digital Editions folder

    This topic has been closed for replies.
    Correct answer Nanaky

    Wonderful. Absolutely effing wonderful.

    Well you have solved the problem with only some books opening by making it so no books open.

    New books being downloaded to ADE 3.0.1 get the error: Error! Check activation

    Books that were already on the library have the error:

    An Error Has Been Detected

    Activation Server Error

    Code E_Adept_Internal

    And I know what you are about to say, because when I try to return a title it says the computer is not authorized.

    When I go to the Help tab the top line "authorize computer" is greyed out and if I click the second Computer Authorization line it says:

    This Computer is already authorized

    And then shows my Adobe account information.

    Any more ideas?


    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    July 26, 2016

    Have the issue only with  the one file? If yes hould contact the library to check the file.

    S
    samb2253269Author
    Participating Frequently
    August 4, 2016

    No, it is multiple files from two different libraries. Some of which worked fine under the previous version of DE which is why I am here not calling my libraries.

    Nanaky
    Nanaky
    Participating Frequently
    August 17, 2016

    I have tried this with many books from two different libraries.

    The only file format that is available and that works on my  Nook is .acsm (please note ADE crashes when the book is being transferred to ADE, it freezes before the Nook is even plugged in.

    I have tried multiple different books. Some of the .acsm files work. Some of the .acsm files do not work.

    And importantly. This problem only started with 4.5.1.

    Some of the files I have downloaded before and they didn't crash ADE.

    For example. SevenEves worked on the previous version of ADE and not the current one. That is tested from two different libraries.

    Anathem worked on the previous version of ADE and works on the current version of ADE.

    This is why I think it is an issue with ADE and would like some advice on how to get this POS software working properly.


    If is work with the older verison of Digital Edition install the current version and install the older again:

    http://www.adobe.com/support/digitaleditions/downloads.html


    if exist a update for 4.5.1 you can try again.

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