Re authorise your ereader

[Kerry0D4B]

I read a lot of books on my Kobo.  If I purchase books from Kobo I do not have a problem.  But EVERY time I borrow a book from the library and I download it to Digital Editions I get this message:

Your e reader is not authorised to open this book.

This book is protected by Adobe Digital Rights Management. You need to reauthorise your ereader with your Adobe ID using Adobe Digital Editions.

When I do this, it still does not always work and the same message appears.  I can do it several times and then it is only by luck that it works.  
If I do reauthorise for a new book, then I have to download all the other books that I have previously borrowed.  
This is hopeless.  It should not be occurring every time I try to borrow a book.  It takes hours to try and fix and it doesn't always work.  Really bad software.

[stevemaryj]

This has been going on for years with me, too. Sometimes I can access a book, and other times not. I have tried downloading earlier versions of Adobe but have found no permanent help. I bought a Kobe e-reader specifically to be able to borrow library books and it is pretty useless and frustrating. Please help to find a solution!

[Anie D.]

Same problem for me and for many of our Cantook Station public library customers. To a point where people are giving up on digital libraries. Is this a joke to make us buy more books, you know... one can wonder...

[Stefanie24613953ir4k]

😞 I have the same problem.... i was in contact with the support of Kobo. And they said I have to contact Adobe.... whitch I did. But unfortunatley they don´t give support for free software. POOR.