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Umbrella_too
Umbrella_too
Participating Frequently
April 20, 2022
Question

Reset Authorizations Max of 6 Apparently Reached

  • April 20, 2022
  • 1 reply
  • 1646 views

I need to either reset my authorized devices so I can add a new one or to see a list of authorized mobile devices so I can delete ones I no longer have. This seems to be a common problem. Does anybody have an answer? Chat directed me here. I can't seem to find the solution. 

1 reply

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
April 20, 2022

Hi,

 

Can you share the error you are getting while activating ADE?

 

Regards,

Mayank

Umbrella_too
Umbrella_tooAuthor
Participating Frequently
April 20, 2022

Can you please cancel ALL activations/authorizations on my account so I can activate/authorize the ones I currently use?

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
April 20, 2022

Hi,

 

This is not an activation limit issue as I checked and they are still left.

 

I would request you to follow the below steps to de-authorize and re-authorize ADE.

For Windows OS-

 

  • Close ADE
  • Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '
  • Right click on Adept and choose Delete.
  • Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.

 

For Mac OS-

 

  • Close ADE
  • Navigate to /Users/Library/Application Support/Adobe/Digital Editions
  • Drag the activation.dat file to the trash.
  • Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.

 

Regards,

Mayank

 

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