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Umbrella_too
Umbrella_too
Participating Frequently
April 20, 2022
Question

Reset Authorizations Max of 6 Apparently Reached

  • April 20, 2022
  • 1 reply
  • 1652 views

I need to either reset my authorized devices so I can add a new one or to see a list of authorized mobile devices so I can delete ones I no longer have. This seems to be a common problem. Does anybody have an answer? Chat directed me here. I can't seem to find the solution. 

1 reply

M
Mayank_Meh
Participating Frequently
April 20, 2022

Hi,

 

Can you share the error you are getting while activating ADE?

 

Regards,

Mayank

Umbrella_too
Umbrella_tooAuthor
Participating Frequently
April 20, 2022

Can you please cancel ALL activations/authorizations on my account so I can activate/authorize the ones I currently use?

Umbrella_too
Umbrella_tooAuthor
Participating Frequently
April 20, 2022

Hi,

 

This is not an activation limit issue as I checked and they are still left.

 

I would request you to follow the below steps to de-authorize and re-authorize ADE.

For Windows OS-

 

  • Close ADE
  • Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '
  • Right click on Adept and choose Delete.
  • Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.

 

For Mac OS-

 

  • Close ADE
  • Navigate to /Users/Library/Application Support/Adobe/Digital Editions
  • Drag the activation.dat file to the trash.
  • Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.

 

Regards,

Mayank

 


That does NOT work! It's fine for the computer but NOT for the Kobo reader. All options to authorize or deauthorize the reader are greyed out. 

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