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Umbrella_too
Umbrella_too
Participating Frequently
April 20, 2022
Question

Reset Authorizations Max of 6 Apparently Reached

  • April 20, 2022
  • 1 reply
  • 1646 views

I need to either reset my authorized devices so I can add a new one or to see a list of authorized mobile devices so I can delete ones I no longer have. This seems to be a common problem. Does anybody have an answer? Chat directed me here. I can't seem to find the solution. 

1 reply

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
April 20, 2022

Hi,

 

Can you share the error you are getting while activating ADE?

 

Regards,

Mayank

Umbrella_too
Umbrella_tooAuthor
Participating Frequently
April 20, 2022

Can you please cancel ALL activations/authorizations on my account so I can activate/authorize the ones I currently use?

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
April 21, 2022


Hi,

 

We can only reset the activation for ADE which are already remaining for your email ID. Also there is no limit from ADE side on how many devices you can authorize KOBO reader.  Looks like there is some other issue causing this to happen.

 

Ideally it should be resolved by following the steps earlier shared. Can you try reinstalling ADE on your machine and try again?

 

1. Uninstall ADE.

2 Follow the steps mentioned above in earlier reply depending upon the OS you have.

3. Install ADE again and check the issue.

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