Skip to main content
K
keitht7564952
Participant
May 15, 2017
Question

Reset limit of DRM authorizations

  • May 15, 2017
  • 4 replies
  • 2857 views

On the page FAQ | Adobe Digital Editions it shows that I need to contact support to get the number of available authorizations reset. I was told in the live chat that I need to post that I need this on the forums, and that was the only way to get the limit reset. So could the Adobe representative who sees this post reset the limit of DRM authorizations on my account and, if possible, remove this limit altogether.

Thanks in advance,

Keith

This topic has been closed for replies.

4 replies

W
walterlam
Participant
June 25, 2024

Hi Adobe,

Please help to reset my limit of Adobe Digital Editions authorizations so that I can connect my new e-reader.

Thanks

 

 

astrid c.k.
astrid c.k.
Participant
July 14, 2017

I am experiencing the same problem, I just tried downloading a sample ebook from Adobe, and got once more an error message. Contact with the chat support didnt prove to be helpful. Could somebody please fix my ID?

S
Adobe Employee
Sharad Vatsa
Adobe Employee
July 14, 2017

Hi,

Would you be able to share what is the error message you are getting?

I see sufficient activations available under your account, so it would be important to know the error.

Regards,

Sharad

astrid c.k.
astrid c.k.
Participant
July 14, 2017

Hi, thank you for your swift reply. I received the "too many authentifications" when trying to login to my ebook reader several times this afternoon. When now trying to reproduce the error, I just now was able to login. Should the error occur again, I will get in touch. Have a great day, best, Astrid

--

Diese Nachricht wurde von meinem Android Mobiltelefon mit mail.com Mail gesendet.

Am 14.07.17, 17:56, "a.koke" <a.koke@koke-redaktion.com> schrieb:

Hi, this would be the error message.

S
Adobe Employee
Sharad Vatsa
Adobe Employee
May 15, 2017

Hi Keith and Ashley,

Would you be able to please share a screenshot of the error message that you are getting while authorising ebook using ADE?

Regards,

Sharad

K
keitht7564952Author
Participant
May 15, 2017

I didn't get an error, but whenever I try to authorize my Kobo, it never works properly and I get an error about Adobe DRM when I try to open it on my Kobo and says I'm not authorized to open the books. I've been trying reauthorizing, which leads me to believe I've passed the 6 device limit.

S
Adobe Employee
Sharad Vatsa
Adobe Employee
May 15, 2017

Hi Keith,

From the description you provided, the error does not seems to be due to activation limit on the Adobe ID.

Rather, this seems to be due to incorrect ID being used to authorise the eBook or due to no activations available for that eBook.

Do you see this error with all eBooks or with some specific ones.

Would you be able to try an eBook from the ADE sample eBook library - https://www.adobe.com/solutions/ebook/digital-editions/sample-ebook-library.html​ 

Regards,

Sharad

ashleyw91660097
ashleyw91660097
Participant
May 15, 2017

If anyone can help with this I've posted on 5/3/17 with the same issue and still need help with it also... Please and thanks to anyone who can help because I ran into the same​ thing with the chat not helping as well.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices