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vivienw15550862
vivienw15550862
Participant
March 28, 2015
Answered

The error is E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

  • March 28, 2015
  • 1 reply
  • 1223 views

the computer has been authorized and re-download the ebook from kobo,( reset the license already). But still doesn't work.

      This topic has been closed for replies.

      1 reply

      S
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      March 30, 2015

      Error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

      vivienw15550862
      vivienw15550862Author
      Participant
      March 30, 2015

      Hi, I did everything as the link said.

      Contact with Kobo, reset the license and download the book twice, but still doesn't work.

      Should I erase the authorize computer and do it again? But I am afraid if I do so, the account would be useless anymore. I only have one device and one account.

      REALLY need your help. The book I need to read is very important for my coming course.Thanks a lot. 

      Viv

      S
      Adobe Employee
      shreya
      Adobe Employee
      March 31, 2015

      Hi, Shreya

      Thanks for replying. I imported the book successfully at first time. Because I don’t have an Adobe ID. So I choose “I want to Authorize my computer without an ID”. I can read that book later. Then I created an Adobe ID and reauthorized ADE with it. The the problem popped up. I guessed the error message “E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”__ That “USER”s ID should be the first time which I authorized without an Adobe ID. So how can I reset this. I contact with KOBO. They told me they already reset my book. But problem still remain. Please help me out. Thanks.


      Please contact your library to provide fresh download link for your book.

      only, this can solve your problem.

      Thanks

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