Skip to main content
beverlyv88453960
beverlyv88453960
Participant
November 20, 2015
Answered

Too many activations error - how to reset my account?

  • November 20, 2015
  • 2 replies
  • 697 views

I need my count reset please. I cannot find a way to submit a web case or get support.

    This topic has been closed for replies.
    Correct answer Nanaky

    Contact customer support for reset: https://helpx.adobe.com/de/contact.html?step=ZNA_id-signing_stillNeedHelp

    2 replies

    marak37999179
    marak37999179
    Participant
    January 18, 2018

    When I try this link, it comes up in German or something that I don't understand and I see no way to translate to English.  I have tried to get my activations reset before, but have had no luck.  I thought a new Adobe identity might work, but still am unable to get my library loans onto my e-reader. If I deactivate a device, shouldn't I be able to use that activation again?

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    November 20, 2015

    Contact customer support for reset: https://helpx.adobe.com/de/contact.html?step=ZNA_id-signing_stillNeedHelp

      beverlyv88453960
      beverlyv88453960Author
      Participant
      November 21, 2015

      Thank you, I did. Chat with two techs and then forwarded to Supervisor but chat ended. Case # 0217123748. Do I just wait? I just need to have my activation count reset.

      Nanaky
      Nanaky
      Participating Frequently
      November 23, 2015

      You wait for the answer. If get no answer contact customer support Kontaktaufnahme mit Kundendienst and ask for the case.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices