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Participant
July 22, 2013
Question

too many devices on account

  • July 22, 2013
  • 1 reply
  • 365 views

Error message says too many devices on this account but I currently only have it on 3 devices and want to put it on 2 other devices.

This topic has been closed for replies.

1 reply

Inspiring
July 23, 2013

The Adobe system probably got confused at some point when you deauthorized a device.

The only thing to do is to contact Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

They should be able to reset all your authorizations, and then you will need to reauthorize the devices you still need.

Some chat representatives aren't properly trained and don't know what to do.

In that case, give up and try again and hope for a better trained one.