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rosemaryf76870750
rosemaryf76870750
Participating Frequently
January 9, 2017
Question

Transferring ebooks to Kobo

  • January 9, 2017
  • 2 replies
  • 1202 views

I'm having intermittent troubles with transferring ebooks i've borrowed from the library.  I can download to my laptop and transfer them to my K.  However, when I try to open the ebooks on my Kobo I get a square that says, "oops!  This document couldn't be opened.  this document is protected by Adobe Digital Rights Management and is not currently authorized for use with your Adobe ID.  Please sign in with the authorized Adobe ID and try again.

I have contacted my library to get the advice to unintstall the current version and reinstall version 3.0.  Then authorize the computer and if it's already authorized to deauthorize and try again.  I have done this.  I've uninstalled version 3.0 and reintalled the latest version and done the whole authorize etc again.  I've contacted adobe to be told that I'm authorized and I need to come here.  PLEASE help me.

    This topic has been closed for replies.

    2 replies

    annec67224830
    annec67224830
    Participant
    January 17, 2017

    I was getting this and may just be a coincidence but I find if I connect my Kobo first before adobe editions is open I don't get this message on my Kobo.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    January 17, 2017

    Try the following - I've not had any problems transferring library books to Kobo since following this:

    1. Remove old (read or expired) books within the Kobo Reader (not using ADE) .

    2. Fully switch off the Kobo (not just sleep) and switch back on again before loading books. That way the Kobo boots fresh and clears its database.

    3. Ensure that the time and date settings on the Kobo match your PC

    4. Plug in the Kobo - the launch ADE

    5. Once you have transferred the books from ADE to the reader, ensure that you click on "safely remove hardware" before unplugging

    I hope that helps you

    Dave

    rosemaryf76870750
    rosemaryf76870750Author
    Participating Frequently
    January 17, 2017

    Heavy sigh of frustration..... Tried your suggestions too.  Got me no where.  Got the same oops! message.  What is wrong?

    I've plugged in the Kobo before launching ADE.  I plugged in the Kobo after launching ADE.  I've reset my Kobo.I've removed all expired library books from my Kobo.  I've removed all expired library books from my ADE.  I've called Kobo.  I've called the library.  Any other suggestions out there to try?  I'm getting no where.

    B
    Booksngolf
    Participant
    January 10, 2017

    I am having the same problem with my Kobo Glo.  This all started when I downloaded the latest version of Adobe Digital Editions.  I can download to ADE but when I look at the information  about the book I downloaded (right click on the book), it says the book cannot be copied or printed.  So ADE goes through the motion of copying it to my Kobo but it is not copying.  So I get the Oops! message.  What is also interesting is that I was able to download one book and it successfully copied to my Kobo.  When I returned the book after reading it and went after another one I had problems.

    rosemaryf76870750
    rosemaryf76870750Author
    Participating Frequently
    January 11, 2017

    I received a response from my library to try to deauthorize my computer and then reauthorize my pressing crtl+shift+d.  This gives me a screen to sign into and no matter how many times I change my password with adobe ID I get a message that says the password is incorrect and to try again.  Nothing is helping me fix this problem.

    I'm disappointed in the lack of service help from Adobe, my library and Kobo.  No one can tell me why this is happening or how to fix it.  I get suggestions that don't work.And sometimes I can borrow a book and sometimes I can't and no one can tell me why that is either.  I am so beyond frustrated.

    rosemaryf76870750
    rosemaryf76870750Author
    Participating Frequently
    January 19, 2017

    Hi Rosemary

    I got that problem in the early days with my Kobo H20 - sometimes library books would load sometimes they gave an error. It seemed the Kobo's internal database had become corrupted, preventing a further attempt at loading the same book. This is what I did.

    1. I,deactivated my Kobo from ADE.

    2. I uninstalled ADE and went back to version 3.0

    3. I rebooted the Kobo back to factory settings - the procedure to do that varies by model

    4. I set the Kobo back up with Kobo desktop

    5. I re-authorised the Kobo with ADE 3.0.

    From then on , I followed the process from my previous post when loading library books i.e. :

    1. Remove old (read or expired) books within the Kobo Reader (not using ADE) .

    2. Fully switch off the Kobo (not just sleep) and switch back on again before loading books. That way the Kobo boots fresh and clears its database.

    3. Ensure that the time and date settings on the Kobo match your PC

    4. Plug in the Kobo - the launch ADE

    5. Once you have transferred the books from ADE to the reader, ensure that you click on "safely remove hardware" before unplugging

    I have not had a problem loading library books since.

    Dave


    Thank you Dave for your suggestion.  It got me no where.  I've uninstalled, I've installed.  I've shut down to start up.  I've turned my Kobo off all the way.  I've deauthorized & reauthorized.  I have gotten no different results..... I never had troubles like this before Windows 10.  Should I be contacting Windows now?

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