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Z
Zvidak
Participant
September 27, 2014
Question

Trouble with adobe id, can't activated on the ipad

  • September 27, 2014
  • 2 replies
  • 415 views

ADobe id created, activated on a windows laptop, now I need the same app on the ipad and it fails to activate it.

the app is kortext to acess ebooks for studing.

    This topic has been closed for replies.

    2 replies

    T
    tsmith163
    Participating Frequently
    September 30, 2014

    Adobe IDs are only valid for activation on 6 devices, so if you are at or near that limit you may be out of activations for that account and need a new one.  Also, have you joined your Adobe ID with any other Adobe or vendor IDs?

    Z
    ZvidakAuthor
    Participant
    September 27, 2014

    TO give more info. my adobe id set up and I was able to download the ebooks on the laptop. But I would like to have them on the ipad as well. Kortext app downloaded, logged in and now it asks me for activation of adobe id, which fails every time I tried.

    DO I have to create a new adobe id or is it technical Issue?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 29, 2014

    Moving this discussion to the Adobe Digital Editions forum.

    Zvidak do you receive a specific error message when signing into your Adobe ID?  For Adobe ID sign in or activation issues please contact our support team directly at Contact Customer Care.

    Z
    ZvidakAuthor
    Participant
    September 30, 2014

    THanks  Jeff! the error message I get is "Activation Error"  please check your adobe id or password.

    it's very fustrating.

    I Will contact the Customer Care.

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