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Participant
March 26, 2016
Question

Two ID's. One using a non-existing mailaddress - lost password hence not updatable. How do I get rid of it?

  • March 26, 2016
  • 1 reply
  • 194 views

Altering an ID password  demands an existing mailaddress.

The old ID locks me out of downloading an ebook for my laptop because it is authorized for that ID.

I cannot update it or erase it.

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    1 reply

    Participant
    March 29, 2016

    This actually Works fine:

    Citation:

    This did not work; however, I found a solution that did.

    1. Access the Adobe account through their website.

    2. Edit your account settings to change your primary email to your old one.

    3. Save this info, which makes your account match the authorization on Digital Editions.

    4. Open Digital Editions and deauthorize your computer using your Adobe password and old email.

    5. Change your Adobe email back to your new one through the website.

    6. Reopen Digital Editions and authorize it with your new information.

      

    Thanks to yeliah!

    Best wishes

    Kurt Stegger