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Participant
August 14, 2019
Answered

Unable to Authurize Computer ADE (Incorrect Login ID or Password)

I'm trying to authorize Adobe Digital Edition on my computer, but I keep getting incorrect login ID or password.

I am using my Adobe account to authorize, I've trying reinstalling and changing my password to have no special characters but nothing works.

Any suggestions?

    Mazeb01010Correct answer
    Participant
    August 15, 2019

    Finally figured it out from old post -->Two Factor Authentication

    I have 2FA (Two Factor Authentication) setup on my account

    It seems ADE is not able to support 2FA so any account with it will not be able to authorize.

    I had to deactivate 2FA, authorize ADE, then reactive 2FA again.

    It is stupid that their own product does not support their own security measures.

    8 replies

    Mazeb01010AuthorCorrect answer
    Participant
    August 15, 2019

    Finally figured it out from old post -->Two Factor Authentication

    I have 2FA (Two Factor Authentication) setup on my account

    It seems ADE is not able to support 2FA so any account with it will not be able to authorize.

    I had to deactivate 2FA, authorize ADE, then reactive 2FA again.

    It is stupid that their own product does not support their own security measures.

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    Nanaky
    Participating Frequently
    August 16, 2019

    Thanks for your info.

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    Participant
    March 14, 2020

    How to resolve my problem

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    Nanaky
    Participating Frequently
    August 15, 2019

    Has you umlauts in your Passwort?

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    manfredh76641712
    Participant
    August 15, 2019

    No umlauts

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