Unable to deauthorize ADE 4.0.3.117585

[hubertb80826909]

Hi

I want to deauthorize ADE 4.0.3.117585 because I cannot load any downloaded eBooks from my public library any more.

BTW: I did install a new system harddisk some days ago and had to apply a 4 week old backup.

Ctl-Shft-I pretends that the computer is authorized, although I cannot read any downloaded ebook.

When I use the dialog initiated by Ctl-Shft-D and enter my password I get a message:

“Could not delete athorization. Please try again later.”

The password I use enables me to logon to the Adobe ID site. So I guess it is right.

HELP needed!

Hubert

[sunfish77]

I have the exact same problem.

Just thought I'd bump this problem.  Anyone with any ideas?

My password allows me to log on to the site but not to deauthorize.

[Nanaky]

Macintosh:

1. Open Adobe Digital Wditions.
2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.
5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
6. Open Adobe Digital Editions and reauthorize.

Windows:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[sunfish77]

Thank you Nanaky, it worked!

[Nanaky]

You are welcome.

[kristinem49804791]

I'm trying to reauthorize ADE 4.5.126234. Same problem as above I get error message "Unable to Erase Authorization. Please try after some time." I changed by Adobe ID password, but even the old one won't work.

[kristinem49804791]

That should have said DE-authorize. stupid autocorrect.

[sunfish77]

did you try the solution provided by Nanaky?  That worked for me fine.

[kristinem49804791]

In essence what I did was the same. Erased the activation.dat file, but it wouldn't deactivate within ADE itself. Thanks

[Nanaky]

Have you also Emptied trash? When you remove the file the program should closed.

[christieb6980509]

Thank you, it also worked for me.  Took me a while but I learned something new today

[Nanaky]

That is fine.

[Constantinos200844]

Asks for the password of my  previous mail which I do not have-it is not in in  my keychain any more

[kirstenj90334321]

I have this email problem too `:(

[kirstenj90334321]

I tried this but the adobe digitals folder is not on my computer and the activation.dat file is not findable anywhere.

[kristinem49804791]

Found another post about this that helped. You need to go into the Library file and delete the activation.dat file.

[kristinem49804791]

This is what it said to do:

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder or (Press keyboard shortcut: cmd+shift+g on desktop)

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Hope this works !!

[Matthew Hutson]

At step 3 on my Mac it says "Unable to erase authorization. Please try again after some time."