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F-R-E-E111122223333444455
Participant
December 11, 2018
Question

​Unable to Download ​Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

  • December 11, 2018
  • 1 reply
  • 810 views

Does Digital Editions work with ENCRYPTED ADOBE PDF? I am visually impaired and need products like this to be able to read. I spent more that 2 hours working through and following all work-arounds and combinations on your forums for osx including trashing activation.dat and de-authorizing. I have the most recent version and osx 10.10.5 and Digital Editions 4.5.9.184862. Please help me do this. Here is the error message I am sure you recognize since you offered help to one person through private message:

​

​Unable to Download

​Error getting License. License Server Communication Problem:

E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

​

​Here are 2 books I need from the Internet Archive which require an account with a standard visual disabilities certification

Introduction to computation and programming using Python [Elektronische Ressource] : Guttag, John : Free Download, Borro…

Python programming : an introduction to computer science : Zelle, John M : Free Download, Borrow, and Streaming : Intern…

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    1 reply

    F
    F-R-E-E111122223333444455Author
    Participant
    December 12, 2018

    To be as clear a possible, here is a link to the most precise directions I could find for attempting to work around whatever this bug is. I followed these instruction to the letter.

    Full download: troubleshooting Adobe Digital Editions errors to ProQuest ebooks Support Center

    This was done in Firefox all while connected to the internet. I deleted the cache and cookies but not passwords in Firefox before reinstalling. Also, before re-installing, I added the step of deleting the contents of my downloads folder as well as the folder user > Documents > Digital Editions. Then I downloaded the encryped file by selecting "download encrypted file" instead of "open with" wnet to downlaods filder and double clicked. This is the link where I downloaded the new copy

    Adobe Digital Editions | Download

    F
    F-R-E-E111122223333444455Author
    Participant
    December 14, 2018

    No response for 3 business days? Am I in the correct forum? Does Adobe recommend using Digital Editions with ENCRYPTED ADOBE PDF? This appears to be a very common problem.

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