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A
Anonymous
December 9, 2023
Answered

Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_NO_FULFILLM

  • December 9, 2023
  • 9 replies
  • 8550 views

I bought a book on Kobo.com but I cannot download it. I'm getting the following error:

 

"Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_NO_FULFILLMENT_RESULT"

 

I deauthorized and reauthorized my phone but I still cannot download my book.

 

What must I do now?

    Correct answer

    i think the easiest way then would be to use the docker image.

     

    personally i prefer podman over docker -- to run docker your user needs to be in the docker group which makes your user effectively root, which is insecure. podman runs unprivileged, and it's commands are compatible to docker's.

     

    i recommend to install podman-docker, which installs a redirection of the "docker" command to podman:

     

    sudo apt install podman-docker

     

    there are some minor differences how podman and docker handle "unqualified image names", to make them behave the same run this:

     

    mkdir -p $HOME/.config/containers
    echo 'unqualified-search-registries=["docker.io", "quay.io"]' > $HOME/.config/containers/registries.conf

     

    afterwards have a look here: https://github.com/bcliang/docker-libgourou/tree/main#bash-script


    Okay, I tried this but it's way over my understanding of using the command line. I give up.

    I guess Adobe has won, I don't know what they have won but certainly not my sympathy.

    9 replies

    J
    john_0191
    Participant
    December 4, 2024

    I was able to resolve this issue by disabling my VPN temporarily.

    Dis-moi
    Dis-moi
    Participant
    August 2, 2024

    So do I but I have this message " CE_COPY_NOT_ ALLOWED whit Adobe Digital Editions. Does someone have this message when you want to download an ebook?

     

    D
    David38351300qzlb
    Participant
    July 1, 2024

    This just started happening to me. One day, I'm able to download books from kobo's website to use in ADE. Literally, the next day, I can't download new or old purchases and ADE is giving me the licensing error. This happens for me both with Windows 10 and Android. Kobo customer service has been less than useless. It took explaining the whole thing and everything I've done, even with their people,  before I was assured they're escalating the report. I shouldn't have to check two or three different places to manage my ebook collection, but that's what I'm being forced to do at this point.

    ADE is working just fine with libby. This is a kobo related problem.

    D
    David38351300qzlb
    Participant
    July 24, 2024

    After dealing with kobo on this issue over the last few weeks, kobo has decided this is not their fault and say this is an Adobe issue. Unfortunately, with Adobe unwilling to address the problem, it seems like there is no solution available. 

      A
      Anonymous
      July 24, 2024

      Yeah, nothing surprising here.

      I took a decision: since nobody cares about their paying customers nowadays, why should I care either?

      Now, I look for the books I want on kobo; if they have drm, I download them somewhere illicit and when I have the epub files, I buy them.

      M
      Malcolm371758124hxh
      Participant
      May 4, 2024

      This is still happening,  I've re-installed ADE on an old tablet and on a brand new Samsung A9 and eventually got them authorised with new email and password after many tries only to find I couldn't get Kobo DRM books to download, I tried using Adobe Reader site and discovered Kobo is not listed on VendorID list. Adobe chat wasn't much help either directing me to a 2015 post on this forum who's advice I had already tried, without success and informing that hecouldn't help further as ADE was discontinued!

      I'm not confident enough to try the suggested patches

      So I'm stuck with reading kobo books on-line or trying their awful app again. Oh happy day.

      macwil.

       

      A
      Anonymous
      May 13, 2024

      Thank you for confirming my doubts as to ADE fate. I still cannot download my books either but at least I have a Kobo  e-reader. These things are expensive but they work far better than their app!

      I haven't tried the suggested methods either but given the situration, I'll give them a try.

      D
      Dody38077146p48e
      Participant
      June 16, 2024

      I've got Pocketbook these days instead of Kobo, but I'm still buying nearly all my books from Kobo. My ADE on my laptop (Windows) is working fine the last 2 years. I only bought a book from Kobo yesterday, downloaded with the computer and opened in ADE, connected with a cable to my eReader and copied the book to the reader. Works. Complicated but it works. The ADE app on my Android shows all my books, but I can't open them. And I can't upload them to my Pocketbook cloud. Strange enough the book I bought from Kobo before is on the cloud and synces nicely. I had this issue with Kobo for years, especially whenever I needed a new eBook-reader and wanted all my books on there. They would have to re-set my licenses for all my books several times till finally I had them all working. But I haven't got the time nor the patience right now to go through all this hussle again.0

      C
      Christoph343843256j85
      Participating Frequently
      December 26, 2023

      on my side there seems to be a problem with kobo's ACS server, cloudflare blocks my access to it. if you see "you have been blocked" when you open https://acs4.kobo.com/fulfillment then you likely have the same problem as me.

       

      i somehow got into a support chat on Dec 20th, via https://help.kobo.com/hc/de/requests/new; the support agent "forwarded the problem to the content team", saying i'll get feedback in 24-48h, but i did not get response yet, likely there are delays due to christmas, i'll keep you posted.

        C
        Christoph343843256j85
        Participating Frequently
        December 30, 2023

        in case you are open to adventure: libgourou and it's utilities can be built and run on android using termux. (i am working with soutade's version.)

          A
          Anonymous
          December 30, 2023

          I'm interested, my PC is on Linux. But how could it help with the license servers problem?

          A
          Anonymous
          December 12, 2023

          So I tried downloading my book from a WiFi, didn't work.

          I deinstalled and reinstalled ADE, didn't work.

          Revoked my id, created a new id, didn't work.

          I eventually found my book somewhere. Because of this stupid malfunction, I had to download illegally a book I had paid good money for!

          I wasted too much time on his, too much energy too. Not mentioning the effect this situation had on my mood.

          I'm done with you Adobe.

          A
          Anonymous
          December 10, 2023

          Same problem if I try to download my book on my pc windows. Connection failed.

          My guess is that Adobe doesn't like my phone connection since my pc is tethered to my phone to connect to the internet.

          I will have to ask someone if I can use their wifi.

          I've wasted so much time with this!!!

            A
            Anonymous
            December 10, 2023

            And we cannot get help unless we subscribe to a paid plan. Great way to treat clients Adobe, 👍

            A
            Anonymous
            December 10, 2023

            Bump.

             

            I also deinstalled and reinstalled the app and restarted my phone: still unable to download the book.

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