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Caosss
Caosss
Participant
February 18, 2015
Answered

unable to erase authorisation. please try after some time

  • February 18, 2015
  • 5 replies
  • 10498 views

spent the last few hours trying to get ADE v4 to work every time i download and .acsm file ADE activation error ... i tried to erase authorisation and  but keeps getting a error message "unable to erase authorisation. please try after some time"

activation issues yet i cant deactivate??

any help would be appreciated

thanks

      Correct answer shreya

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      5 replies

      J
      Jim5ED6
      Participant
      November 19, 2020

      Thank you. This solved my problem. This started after a windows update in November 2020, might be just coincidence!

      A
      AgnetaWallberg
      Participant
      December 1, 2020

      Hi!

      You are allowed to have two downloads on two different computors.

      My old Mac crached today and I am unable to uninstall Photoshop on that one.

      How can I reach Adobe to ask/tell whats happend, to not count that download, to let me have my two downloads on new computors?

      A
      AgnetaWallberg
      Participant
      December 1, 2020

      Problem solved!

      O
      OlaLafe
      Participant
      November 18, 2020

      Not working on Windows 10.

      J
      joew47625790
      Participant
      April 23, 2018

      This solution worked perfectly for me as well .... Thank You

      M
      martaz20204495
      Participant
      March 27, 2018

      What about android? It s a shame thta after almost 2 weeks the program has not been fixed yet

      Caosss
      CaosssAuthor
      Participant
      February 18, 2015

      forgot Windows 8.1 OS

      S
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      February 20, 2015

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

        W
        williamh27810171
        Participant
        February 20, 2015

        Thanks,  works for windows 7 too.

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