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chris_1015
chris_1015
Participating Frequently
June 5, 2019
Question

Unable to open ACSM files in Adobe Digital Editions

  • June 5, 2019
  • 2 replies
  • 1085 views

Hello,

I am using Adobe Digital Editions (ver 4.5.1). Whenever an .acsm file is added to the library, the application constantly freezes upon freezing. After killing the process in Task Manager and re-opening, the application works normally until interacting with an .acsm file.

Opening/interacting on .epub files work normally, the freezing only occurs with .acsm files.

I attempted to use an older version of Adobe DE (3.0). Again .epub files functioned normally. But opening .acsm files produced an Activation Server error (code: E_ADEPT_INTERNAL).

I'm not exactly sure what the error is referring to, or how to go about rectifying is. Any assistance that can be provided would be greatly appreciated

    This topic has been closed for replies.

    2 replies

    danielg23512652
    danielg23512652
    Participant
    June 20, 2019

    This is absolutely insane! The Adobe customer support team does not know how to solve this problem!!!!!

    I chatted online, I was transferred to a "specialist" and after 2 more communications by email I was told "we do not support digital edition" !!! And now in the forum apparently nobody knows either.

    Nanaky
    Nanaky
    Participating Frequently
    June 6, 2019

    Has you try a ebook for a other place? Or only eBooks of the Library?

    chris_1015
    chris_1015Author
    Participating Frequently
    June 6, 2019

    The ebooks causing the issue in question are being uploaded from Overdrive

    Nanaky
    Nanaky
    Participating Frequently
    June 7, 2019

    Try it with local?

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