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O
orplid
Participant
September 27, 2017
Answered

Unauthorize ADE with non-existing ID

  • September 27, 2017
  • 1 reply
  • 317 views

Hi,

I have a somewhat peculiar problem. I got a new Adobe ID because I wanted to give up the email account associated with my old Adobe ID. Therefore I unregistered the email account and the Adobe ID. Unfortunately I forgot to unauthorize ADE before unregistering its Adobe ID. Now I can't reauthorize ADE using my new ID because I can't unauthorize ADE using my (no more existing) old ID.

So I need some magic from the support team. (Adobe chat sent me here)

Regards

hk

    This topic has been closed for replies.
    Correct answer orplid

    I'm answering myself. in case somebody else has got the same problem:

    Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

    Thank you

    1 reply

    O
    orplidAuthorCorrect answer
    Participant
    September 30, 2017

    I'm answering myself. in case somebody else has got the same problem:

    Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

    Thank you

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