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G
gammalouie
Participant
January 6, 2014
Question

uthorize kobo aura -tried it all- no luck

  • January 6, 2014
  • 2 replies
  • 1131 views

I have tried several uninstalls and reinstalls of ADE. I have unauthorized and reauthorized computer with Kobo Aura ereader connected. I have followed all I could find on the internet and library site to a "T" but  ADE does not recognize my ereader. The computer does. It is drive F.  I've owned this ereader for a week and have spent over 20 hours trying to figure this out. I got one title onto my kobo manually but it wouldn't open. It said the device was not authorized.I'm angry and frustrated. I have contacted kobo but have had no luck getting hold of Adobe.  I've used several athorizations so if I try again, I may run out.

Does anyone have any suggestions that are not already mentioned here? I have tried them all.

Thank you

Gammalouie

    This topic has been closed for replies.

    2 replies

    K
    kissecat
    Participant
    November 22, 2014

    Ok, having spent the better part of 3 hours trying to get open my library books on my kobo aura and multiple rounds of authorizing, deauthorizing, factory reset, downloading and erasing my library books 12 times I have had success!

    Version 4 of Adobe digital editions is not compatible with any Kobo device:  kobo.com/help - Using Adobe Digital Editions which is't listed as point 1 of the help with DRM/contect locked error  here: kobo.com/help - Fixing content errors on your Kobo eReader  .

    To summarise, download version 3 and all your troubles should be solved.....

    S
    sjpt
    Inspiring
    January 6, 2014

    Two things to try.

    You probably haven't got anything on there you need to save, but in either case do a backup of the kobo first if you have.

    1. Using explorer, delete any files/directories that look like 'Adobe Digital Editions' or '.digitaleditions'.
      You may need to set Explorer to view hidden files before you can see '.digitaleditions'
      I think file/directory names vary a little from manufacturer to manufacturer, but it should be clear which ones.

    2. factory reset the Kobo.

    It should be that if you have deauthorized the computer is removed from your list of 6 so you shouldn't run out,

    but it seems that aspect of the Adobe infrastructure is as unreliable as the rest and prone to miscounting.

    G
    gammalouieAuthor
    Participant
    January 6, 2014

    Thanks for your reply. I really appreciate it. I followed all your instructions. The ADE just will not recognize my ereader. It never ever asked to authorize it. Only the computer is authorized. I have deauthorized my computer several times, removed all evidence of ADE and then plugged in my ereader again and downloaded and relaunched ADE. It never asks to authorize any device besides my computer.

    I'm so mad I could spit. This ereader specifically says it works with library DRM files.

    N
    Notropis
    Participant
    January 6, 2014

    gammolouie, how did you unathourize???  That is my dilemma at the moment.  I have ADE on TWO laptops and when i try to use the second to upload to hte koboglo, i have "no permission to copy book". when i tried to authorize this computer it tells me " YOu can only authorize this computer with an adobe id that hasnt been used on another device before"

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