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judyk3812181
Participant
December 3, 2016
Question

Watch out for JustAnswer

  • December 3, 2016
  • 3 replies
  • 602 views

I have a problem with Adobe Digital Editions and when I went to the Adobe "help" site I was

directed to input my problem, deposit $5.00 and I would be answered by a technician. 

Instead of an answer I got a request for another $38.00.  JustAnswer seems to be a

Adobe site, but they also appear to be a scam!

    This topic has been closed for replies.

    3 replies

    Inspiring
    June 26, 2024

    Believe this or not, I just experienced JustAnswers.com today also.   I called in to Adobe's Customer Service number 800-833-6687, and told them my issue I was having with ACR.  They told me they would have someone call me.  They didn't, someone TEXT me from JustAnswers.com with a link to approve a $1.00 charge for answering my question on ACR.    I never got an answer from JustAnswer.com because I never got a call.   Someone TEXT me about 5 hours later asking me what type of Computer I had so they could answer the question.  About two hours after that, I got an EMAIL stating my account had been opened, and my first month fee of $52.00 had been charged and my answer to my question would be submitted shortly via EMAIL.    Boy was I pissed off.   I did not ask for an account to be set up, or to be charged $52.00 monthly for a service I did not request.    They agree to cancel my account and refund my money.   But this is NOT what I expected of Adobe.   This is WRONG.

    Participant
    November 28, 2023

    Aret mon Abonnement,  pourquoi vous m'avez fait payé 2 fois Rs 2000 , s'il vous plaît fait un retour de mon l'argent 

    kglad
    Community Expert
    Community Expert
    December 3, 2016

    justanswer is not an adobe site and you can probably be helped free of charge.

    what's your issue?

    [moved from Installing, Updating, & Subscribing to Acrobat to Adobe Digital Editions]