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M
mtspisak
Participant
January 5, 2014
Question

When I try to authorize a second computer to download books I get this error message

  • January 5, 2014
  • 1 reply
  • 522 views

"You can only authorize this computer with an Adobe Id that hasn't been previously used to authorize any other computer or mobile device"  I thought I could have several computers authorized at one time

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    January 5, 2014

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    Another is  "E_AUTH_NOT_READY"

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

    M
    mtspisakAuthor
    Participant
    January 5, 2014

    That worked - thanks.

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