Skip to main content
A
Anonymous
February 23, 2015
Question

Whenever I try to download a book that I purchased to Adobe Digital Editions I get the error message: Error! Check Activation.

  • February 23, 2015
  • 6 replies
  • 798 views

But I am already authorized on this computer. I have never downloaded a book before. Help!

    This topic has been closed for replies.

    6 replies

    E
    estherb34921685
    Participant
    February 25, 2015

    After a week fighting with Adobe, installing, deinstalling... I finally managed to read my books in my ebook.... I just installed and older version of adobe digital reader (number 2 in  my case) which proved to be more suitable to my old computer.

    E
    evagelosk49624591
    Participant
    February 24, 2015

    I have the same problem, except that it says unable to de-authorize. Please try again later.

    Any help anyone?

    robinp62583726
    robinp62583726
    Participant
    February 24, 2015

    I am having the same problem with being unable to de-authorize and Error! Check Activation.  I have been trying for 2 days now.  This is becoming extremely frustrating!


    S
    Adobe Employee
    shreya
    Adobe Employee
    February 25, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

      chandraz28151559
      chandraz28151559
      Participant
      February 24, 2015

      hey guys I don't work for adobe I am just a student that had the same problem. well I finally just got it fixed. If you guys installed one version of adobe digital and then had to uninstall it and try a different version for example you installed adobe digital 4 and your book didn't download so then you were told to uninstall 4 and try adobe digital 3 instead, so you clicked to uninstall 4 then installed 3 and still got the same error, you probably weren't told that you have to de-authorize or de-activate your computer before you uninstall.

      So what you do is open the version of adobe digital that you currently have installed on your computer, when you have it up press shift ctrl and D at the same time. it will bring up a de-activate or (de-authorize) this computer window. click de-activate or (de-authorize) then when it is finished click close to close that window. then uninstall whatever version of adobe digital you have. then go to the adobe digital website again and install adobe digital 3. when it is complete, open adobe digital on your computer and click on the help tab, then click on activate or (authorize)  this computer, it will bring up a window where you will have to put in your adobe id and password after you do that click the activate or (authorize) button at the bottom right hand corner. after that you should be able to download your book.

      I hope this helps you I know it was very frustrating for me I spent 4 days going back and forth with 4 different people before I finally got it fixed.

      A
      Anonymous
      February 23, 2015

      I am having the same issue. 

      S
      Adobe Employee
      shreya
      Adobe Employee
      February 24, 2015

      For this problem, you need to deauthorize and authorize ADE again.

      Launch ADE

      Help -> Erase authorization.

      ADE will be deauhorized.

      Now again AUTHORIZE ADE

      Help-> authorize computer.

      Error will be fixed !!

      A
      Anonymous
      February 24, 2015

      I actually talked with Adobe technical assistant last night.  We tried all that.. it didn't work.. he then had me download ADE 3.0 followed the same thing.. and still problems.  It finally ended up working when he suggested to download ADE 2.0.  my comp is approx 8 or 9 years old.. maybe that is the reason.. but I have no other issues with it otherwise.. so keeping it ;0) thanks for the input

      A
      Anonymous
      February 23, 2015

      I am experiencing the exact same problem!

      alaricn27876476
      alaricn27876476
      Participant
      February 23, 2015

      same here. i posted the same inquiry on a separate thread, along with all the details of my usage. i also can't seem to access it via an ipad. i've spent a day trying to sort this out. it's painful!

      E
      estherb34921685
      Participant
      February 23, 2015

      Horrible situation! I have tried installing, desinstalling, an older version... every possible combination and can't get rid of the horrible Error Check Activation! And my computer is authorized...

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices