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gracet28972081
gracet28972081
Participant
December 1, 2015
Question

would not authorize me to download a book to my KOBO from the public library?

  • December 1, 2015
  • 2 replies
  • 288 views

when I tried to download the book to my KOBO it asked for an authorization ID and I did not have one so chose to do it without authorizing.  that did not work.

uninstalled Adobe Digital Editions and reinstalled it after getting a password - still did not work

    This topic has been closed for replies.

    2 replies

    Del Z
    Del Z
    Participating Frequently
    December 3, 2015

    HI Gracet28972081,

    I'm moving your question to the Adobe Digital Editions forum where the experts are more likely to be able to help.

    gracet28972081
    gracet28972081Author
    Participant
    December 3, 2015

    I managed to work my way through it. I had to uninstall three times, delete the authorization and also delete the two books I tried to download and downloaded a different book once I finally got Adobe Digital Edition to authorize me – then it worked.

    I did try the forum but that just went around in circles. The initial problem was that I tried to download without the authorization as I did not know what to use as a ID and did not know my password. Now I know to use my e-mail address as ID and when I forget my password to try to follow the instructions for a new password. The help support just referred to the forum which was no help at all. I have written this all down so the next time and hopefully there will never be a next time that I have to restart my computer from the recovery disks to get rid of Windows 10 and return back to Windows 8.1.

    – I will know what to do and have recorded my password.

    Grace Thomson

    Del Z
    Del Z
    Participating Frequently
    December 3, 2015

    Hi Grace,

    I'm sorry you had such a frustrating experience! Thank you for letting us know your solution. Hopefully it will help others avoid the issue in the future.

    Regards,

    Del

    gracet28972081
    gracet28972081Author
    Participant
    December 1, 2015

    this is no help

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