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L
loconnor57
Participant
August 26, 2014
Question

You can only authorize this computer with an Adobe id that hasn't been previously used to authorize any other computer or mobile device

  • August 26, 2014
  • 1 reply
  • 677 views

When I try to download a library book on my Kobo reader, I keep getting this message. First it tells me to change the computer's authorization to be associated with an Adobe ID. When I click on authorize after logging in, the message keeps telling my "you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile device. I have no idea what this means. Help!

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1 reply

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
June 23, 2015

This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

Hope this solves your issue.

J
jenm47936865
Participant
August 12, 2018

ok sure, but when I try to recreate a new adobe id, it says that an adobe id with my email already exists. and of course it does. I created it.

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