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Can't Erase Authorization in ADE

Community Beginner ,
May 09, 2016

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I am getting 'Error! Check Authorization'.  When I select 'Erase Authorization' from the Help drop-down, it shows my Adobe ID and wants the password.  I enter the password, hit 'Continue' and it acts like it doesn't like the password.  I can log into Adobe.com, change my password, and come back to ADE, same thing.  I have uninstalled ADE, cleared cookies, cache, etc., restarted the computer, and re-installed ADE.  It shows up already authorized and gives the same error message.  It still won't let me Erase Authorization.  Please help.

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Can't Erase Authorization in ADE

Community Beginner ,
May 09, 2016

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I am getting 'Error! Check Authorization'.  When I select 'Erase Authorization' from the Help drop-down, it shows my Adobe ID and wants the password.  I enter the password, hit 'Continue' and it acts like it doesn't like the password.  I can log into Adobe.com, change my password, and come back to ADE, same thing.  I have uninstalled ADE, cleared cookies, cache, etc., restarted the computer, and re-installed ADE.  It shows up already authorized and gives the same error message.  It still won't let me Erase Authorization.  Please help.

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May 09, 2016 0
Community Beginner ,
May 09, 2016

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This just fixed mine.  Logged in for updates and this was the first thing it went to.

Correct Answerby cselhost on Dec 8, 2015 10:47 AM

Your authorization file will need to be manually deleted.

You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.

On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

The 'Activation' folder can be entirely deleted.

On Mac it can be found here:
In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


~/Library/Application Support/Adobe/Digital Editions/

Delete the activation.dat file within the 'Digital Editions' folder.

Restart ADE and it should be deactivated at this point. You should be good to sign back in.

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May 09, 2016 15
New Here ,
May 12, 2016

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This helped me with my Authorisation issue. Thanks for that.

I don't get why the publishers stick with ADE. They should make their own DRM program, since Adobe doesn't give a damn. Buy a book on Amazon, no Problem, buy it on iBooks, no problem, buy a ADE, DRM protectet book, lots of various problem and nobody cares.

I like, buying my ebooks in little shops, but if keep having issues with  ADE every time i buy a book, even i start to think of using Amazon or iBooks.

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May 12, 2016 2
New Here ,
Sep 20, 2016

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Thank you for this. The Adobe support people were no help at all.

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Sep 20, 2016 2
New Here ,
Sep 29, 2016

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Thank you, this worked. Adobe support is a joke!

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Sep 29, 2016 2
New Here ,
May 08, 2018

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Thank you!!!. I have been struggling with this for months!!!!!!!!!

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May 08, 2018 0
New Here ,
Jul 27, 2018

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In Windows 10, I had to also delete the activation key from C:\\Users\AppData\Roamng\Adobe\Adept. That deauthorized the computer.

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Jul 27, 2018 0
New Here ,
Apr 19, 2019

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Sir,

Can you help me. i have reached limited no. of sign-in devices  but i un-install the old windows where i logged in.

so, now i using only two active devices and limit is 6.

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Apr 19, 2019 0
Community Beginner ,
Nov 09, 2019

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Thank you, DE1

 

This worked!!  I'm so relieved to find excellent help here on this site.

 

(It's unfortunate the telephone customer service rep did not know how to help me.)

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Nov 09, 2019 1
New Here ,
Dec 05, 2019

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Worked for me too.

Thanks very much for such a simple solution.

(I had been on Adobe chat for ages to no avail!)

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Dec 05, 2019 0
New Here ,
Dec 11, 2019

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Plz help!! 
I have tried following these steps multiple times but cannot find any files called "digital editions" after getting to the "Adobe" folder 😩

 

I've even tried deleting and re downloading adobe digital editions to my computer. 

I have an Ebook that I really need for my classroom, but can't access. 

Any suggestions are much appreciated. Adobe tech support is useless. 

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Dec 11, 2019 0
New Here ,
Jan 23, 2020

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Thank you! This worked for me. 

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Jan 23, 2020 0
kmerc LATEST
New Here ,
May 15, 2020

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Thank you so much for this. My previously authorized Kobo all of a sudden wouldn't download books from my Macbook Pro. I deauthorized the Kobo and tried to authorize it again and kept getting the message E_ADEPT_USER_UNKNOWN. I then was unable to erase the authorization on my MAC. Adobe was no help at all. This erased my MAC authorization and when I authorized it again, I was able to authorize my Kobo as well. 

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May 15, 2020 0
New Here ,
Dec 08, 2016

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Not only did this fix this problem, I can  download e-books from the  library again.

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Dec 08, 2016 1
New Here ,
Nov 05, 2017

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A MILLION THANK YOU'S ! ❤️

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Nov 05, 2017 0
New Here ,
Jul 28, 2018

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Is there any way to manage device authorizations if a person doesn't have a PC or Mac. I only own a Chromebook and a smartphone, and a eReader device. Thank you for any assistance.

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Jul 28, 2018 0
New Here ,
Jul 28, 2018

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You should be able to use the Overdrive app that's available in the Google app store. Library downloads require it, and you can probably add epub books from other vendors. If you have a DRM free book I'm sold on PocketBook reader or Moon reader for Android and Chrome devices.

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Jul 28, 2018 0
New Here ,
Aug 04, 2018

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Great worked just right

Thank you

Why this cant be corrected in software is anybodys guess.

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Aug 04, 2018 0