Hi,
I am trying to open an acsm but I get the following error:
Error getting License. License Server Communication Problem:
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
I have tried to reauthorise the computer so that I could reset the authorisation but it keeps telling me: Unable to Erase Authorization. Please try after some time.
I have a Mac Laptop with Mac OS 10.13.3 Installed and Digital Editions 4.5.8
I have tried to go to the Library/Application Support/ Adobe/Digital Editions as suggested in an old forum but inside my Application Support/Adobe I don't have a Digital Editions folder.
I have also tried to access the acsm through the BlueFire Reader on my iPad but I get the same error message.
I don't know what else to do and I need to access that book.
Can anyone help?
Many thanks
Stefania
I have just actually found the answer, I found this link in the Forum and it was what I needed
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Message was edited by: Stefania Marangoni
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