Highlighted

Error - E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
May 25, 2018

Copy link to clipboard

Copied

Hi,

I am trying to open an acsm but I get the following error:

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I have tried to reauthorise the computer so that I could reset the authorisation but it keeps telling me: Unable to Erase Authorization. Please try after some time.

I have a Mac Laptop with Mac OS 10.13.3 Installed and Digital Editions 4.5.8

I have tried to go to the Library/Application Support/ Adobe/Digital Editions as suggested in an old forum but inside my Application Support/Adobe I don't have a Digital Editions folder.

I have also tried to access the acsm through the BlueFire Reader on my iPad but I get the same error message.

I don't know what else to do and I need to access that book.

Can anyone help?

Many thanks

Stefania

I have just actually found the answer, I found this link in the Forum and it was what I needed

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Message was edited by: Stefania Marangoni

Views

837

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error - E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
May 25, 2018

Copy link to clipboard

Copied

Hi,

I am trying to open an acsm but I get the following error:

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I have tried to reauthorise the computer so that I could reset the authorisation but it keeps telling me: Unable to Erase Authorization. Please try after some time.

I have a Mac Laptop with Mac OS 10.13.3 Installed and Digital Editions 4.5.8

I have tried to go to the Library/Application Support/ Adobe/Digital Editions as suggested in an old forum but inside my Application Support/Adobe I don't have a Digital Editions folder.

I have also tried to access the acsm through the BlueFire Reader on my iPad but I get the same error message.

I don't know what else to do and I need to access that book.

Can anyone help?

Many thanks

Stefania

I have just actually found the answer, I found this link in the Forum and it was what I needed

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Message was edited by: Stefania Marangoni

Views

838

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 25, 2018 0

Have something to add?

Join the conversation