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doortjievh
Participant
March 12, 2015
Question

Error getting license. License server communication problem: E_ADEPT_NO_TOKEN. Please help

  • March 12, 2015
  • 2 replies
  • 2702 views

I try to download my ebooks on my laptop but receive the onscreen message, Error getting license, License server commucication problem: E_ADEPT_NO_TOKEN. Please help?

    2 replies

    P
    Paul5CC9
    Participant
    September 25, 2020

    This software is rubbish. We have tried installing this crap on 4 different computers, de-authorised and re authorised, re downloaded the ACSM and deleting the activation file as suggested in another adobe support thread. its always the same message: "Error getting license, License server commucication problem: E_ADEPT_NO_TOKEN."

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    March 12, 2015

    Please try deauthorizing and reauthorizing the device.

    D
    doortjievhAuthor
    Participant
    March 12, 2015

    I did try that and it did not help, any thing else that I can do?

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    March 12, 2015

    <error xmlns="http://ns.adobe.com/adept" data="E_URLLINK_AUTH http://acs4.editionguard.com/fulfil

    That is the message I got in notepad. Does it help?


    It means, the URLLink.ACSM file is corrupted. Please contact the book store and ask them to check whether the configuration in the server side is correct for that book.

    One of the simple setting in the server which can case this issue is, setting the book for loan in server and providing the purchase option in the book store or vise verse.

    Hope this solves your problem.

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