I am having the exact same issue. I keep unauthorizing, uninstalling and reinstalling ADE and those damn files keep popping up even though I returned the book and deleted the files.

I also turned off the cloud sync option, which seems to have no effect. I even went into Docs/My Digital Editions and manually deleted the CloudSync folder but it just keeps reappearing.

Please fix this or tell us how to access our files in the cloud ffs!

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carolyne14750990

Participant

I have the same problem with deleted Books reappearing in my library. I don't know if this is a related problem, but I also frequently get a "Content Locked error" on my eReader. It's extremely annoying. I constantly have to de-authorize and re-authorize my ADE before I can read on my eReader. Fix this please!

shirleys87450864

Participant

I have the same problem. very annoying...
I can't tell if Adobe Digital Editions v4.5.2 is the problem or the CloudSync WebService...

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Sharad Vatsa

Adobe Employee

Hi,

Would you be able to please confirm whether you are deleting the ebooks from eReader or from computer.

In case it is from eReader, you may try the following and check if you are able to delete the eBook this way:

1. Connect your eReader to your computer.

2. Open ADE on your computer. Make sure you're in "Library" view.

3. To remove titles from your eReader, click on your device under "Devices."

4. Right-click (Control-click for Mac) on the eBook you want to delete.

5. Click Remove from Library to delete the book from your computer or device.

Please try this and let me know if this helps.

In case you still see the same issue, then please let me know does this happens for all ebooks for with some specific ones.

Regards,

Sharad

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sombreroduck

Participant

I'm having the same problem. I have done as you described ca 100 times, I have unticked the autosync option, I have manually removed the folders several times. They're still there! Can you please remove 100% of everything that's on my CloudSync? or tell me how to access it so that I can delete it myself?

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flav0072

Participant

After hours uselessly spent on this problem, I propose the following.

When we buy a DRM ebook, we do not buy the ebook itself but the right to access it where it is stored. The DRM ebook we buy is loaded on ADE Cloudsync, and the last thing Adobe wants us to do is get control of this copy. Hence the impossibility to retrieve it nor remove it from ADE Cloudsync once it has been loaded.

My solution to this problem: stop losing time trying something purposefully impossible. Create your own personalized folders within ADE, where you can have full control of the ebooks copied-pasted there, and forget about ADE's default folder where all loaded DRM e-books will keep on popping.

kelvinjguest

Participant

I give up! Even unchecking cloud sync in preferences wont stop it. I've downgraded to V3 which is fine for me as I just use it to borrow eBooks from my local library which I then delete after they reach their expiry date.