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Computer OS: Windows 8.1.
ADE version: 4.0.3.114137
Device: B&N Nook Simple Touch
After working fine as recently as a few days ago, my Nook is suddenly unable to read a book downloaded from my public library. The book can be read on the Windows desktop using Adobe Digital Editions, but when I use Digital Editions to transfer the book to my Nook reader, I cannot read it there. The book appears in the Library on the Nook, but when I try to open it, I get the message "Loan token not found."
Doing a factory reset (erase and deregister device) and re-registering the Nook, then re-authorizing it using Adobe Digital Editions does not fix the problem.
If I look at the Nook using the Windows File Explorer and examine the file .adobe-digital-editions\activation.xml, I can see that it does not contain any <loan token> section. So the Nook has correctly reported that there is no loan token, and it appears that ADE has transferred the book without properly updating this file.
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Just to follow up on my own post: the only remedy I have found so far that worked was to uninstall ADE 4.0.3 and install ADE 3.0.1 in its place. Having done that, I had to de-authorize and re-authorize my computer before re-downloading the book from my public library. After that, I could transfer the book to my Nook reader and read it with no problem.
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I am having the same issue. Did you update your Simple Touch? I am wondering if the update has somehow affected library books. I will be interested if anyone else is having this issue.
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Just got off the phone with Barnes & Noble. They state that Simple Touch with software version 1.2.1 cannot use ADE 4.0. We must use 3.0 or lower. I guess the software update knocked us out of using 4.0. May be time for a new nook.
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Or maybe it's time for a fix to Adobe Digital Editions. From what I can tell by examining the activation.xml file, the problem is most likely with ADE, not with the Nook. So if Adobe fixes what appears to be a software issue in ADE 4.0, you should be able to use your Nook with that version.
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Mine was fine with 4.0 (Nook SimpleTouch 1.2.1), but is having this issue with ADE 4.5.2 for Mac. Unbelievably frustrating, as everyone (B&N, Library, Adobe) seems to claim that the problem is someone else.
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Thank you for the tip.
I was going crazy trying to figure this out. I too was getting the "Loan Token Not Found" message.
I downgraded to ADE 3.0 and all works as expected with my Simple Touch.
You'd hope they'd warn or post this info somewhere.
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Thank goodness that worked! That was incredibly stressful and unnecessary to go through...I was almost going to purchase a Kindle.
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That is fine.
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I find that to be strange as I've been using a simple touch nook vs 1.2.1 with ADE 4.5 and it was working fine, until last week. Now every book I download from the library says "loan token not found". I can read them in ADE. I've deauthorized, reauthorized, uninstalled and reinstalled everything but no luck so far. It's very frustrating!
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The error say that the file for loan the file was not transfer to the reader.
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Don't know if you got it fixed. With Simple Touch 1.2.1, installed and used ADE 4.5 for about 6 weeks with no problem after fixing authorizations. Then not working. Did the uninstall of 4.5, reinstall 3.0, erased and reauthorized, erased books trying to download. All with no luck.
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same problem. soooo frustrating
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Hi,
Can you try to de-authorize > uninstall ADE again > clear the registry entry and install the latest version?
To clear registry:
Regards,
Mayank
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Mayank, your suggestion fixed my issue. Thank you!
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How do you downgrade to 3.0, please give specific directions!!!!
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Uninstall Digital Edition and install again with Adobe Digital Editions downloads
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I had the same Loan Token issue with ADE 4.5, however, my Windows 10 computer is no longer compatible (according to Adobe) with ADE 3.0 (requires a Microsoft Service Pack that is for old Windows OS). So, still stuck. Any ideas?
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I am having the same problem! Just upgraded computer and got Windows 10. Now I get the Loan Token error. Unbelievably frustrating!
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Downgrading to 3.0 fixed my problem!!! Thanks for the help...
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Can't downgrade because the library no longer supports 3.0 (activation error). Soooo 4.5 will get me the books, 3.0 will work with the Nook...all I need is a little middle-ware
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Which activation error you get with 3.0?
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Thanks Nanaky,
I contacted the library, and they set me up straight. I had to clear the registry since I had old data stuck in there.
After uninstalling ADE 4.5 I still had
To de-authorize Adobe Digital Editions so that you can re-authorize after installing new version
Run => regedit
HKey-CURRENT USER/software/Adobe/Adept/Activate and delete Activate folder (several subfolders such as 00001 00002 etc
When you go back into ADE you can then re-authorize to a new account using your Adobe ID.
This allowed me to download and authorize my ebook and load it onto the NOOK simple touch. .
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That is fine.
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Richardr93369096, can you give me step by step directions on how to find the file and solve this very annoying issue?