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T
tabethamia
Participant
February 10, 2012
Question

Problems activating Adobe Viewer

  • February 10, 2012
  • 1 reply
  • 1999 views

I recently purchased an e-reader a LEGGO from IBS Italy.  I have purchased two books but I can't download them as they require me to active the device by using my Adobe account.  There is provision for this on the e-reader.  I tap in logging  in with email address and password (the same I used to log in here) but I get a message Activation failed.  ( E-AUTH_FAILED. http://adeactivate.adobe.com/adept"SignInDirect -(then my email address) and then CUSO5051  or it could be CUS05051.

The adobe activation is necessary due to the DSM or ePUB ( I can't understand it - something to do with protecting copyright) with respect to the books I have purchased.  This means I can't read the books without activating the Adobe account.  What is going wrong?

    This topic has been closed for replies.

    1 reply

    Vikrant R
    Vikrant R
    Inspiring
    February 10, 2012

    I found a simlar thread on another forum: http://forums.adobe.com/thread/314957

    Could you check if that discussion helps.

    T
    tabethamiaAuthor
    Participant
    February 10, 2012

    When you check you see another person  bmcconnell later complains of the same problem but there is no solution suggested.  I tried to open a different account but it wouldn't let me as the email address was the same. 

    Now I get a different message "Activation failed (E_STREAM_ERROR: CURL returned 1 (1)

    It is interesting that the message has changed.  But it still makes no sense to me and I still can't download the books I purchased from IBS.

    I
    Igmar_Lurssen
    Participant
    September 15, 2015

    Hi, Tabethamia.

    I know it's been long time since you wrote your last post. So, my question for you (if you ever read this again) is: have you resolved the problem with the last message: "Import failed [E_STREAM_ERROR: CULR returned 1(1)]"????

    Please, let me know. I am in the same situation you were then. Unable to download = purchase ebooks ANYMORE!

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