Unable to log in to digital editions on ipad

[#1]

hello i can't log in to my digital editions to read a book on the ipad app even though i am logged in on laptop and on safari on ipad. i can't log in through google on the ipad and it won't recognize my username or password in the app. it redirects me to safari to reset my password where i am logged in but then it still doesn't help me on the app. the chat "help" function is a nightmare and didn't help, then the chat disappeared.  no one will help me on twitter. can someone please help me here? i've never spent more time trying to access a book than i will probably spend reading it.

[#2]

Hi Anna,

Please let me know if you are getting any error message while authorizing Adobe Digital Editions on iPad?

Also, can you try to de-authorize ADE by launching it and go to Settings -> De-Authorize and then try to authorize again and see if that helps.

Regards,

Ajit

[#3]

Hi Anna,

I have sent you an email. Please check your inbox and revert so that we can connect and look into the issue.

Regards,

Ajit

[#4]

Hi, I'm having the exact same problem  on my adobe digital editions for iPad. It doesn't accept my adobe id or password even though I know both are correct and I can log into the website without any problems. Please help!

[#5]

were you able to fix it,because im getting the exact same problem

[#6]

I have the same exact issue, a year later. I logged in thorugh google (with my school account) and when I try to log in on the app it doesn't recognize the email or password associated with my school account. Please let me know any solutions anyone has found.