hello i can't log in to my digital editions to read a book on the ipad app even though i am logged in on laptop and on safari on ipad. i can't log in through google on the ipad and it won't recognize my username or password in the app. it redirects me to safari to reset my password where i am logged in but then it still doesn't help me on the app. the chat "help" function is a nightmare and didn't help, then the chat disappeared. no one will help me on twitter. can someone please help me here? i've never spent more time trying to access a book than i will probably spend reading it.
Please let me know if you are getting any error message while authorizing Adobe Digital Editions on iPad?
Also, can you try to de-authorize ADE by launching it and go to Settings -> De-Authorize and then try to authorize again and see if that helps.
I have sent you an email. Please check your inbox and revert so that we can connect and look into the issue.
Hi, I'm having the exact same problem on my adobe digital editions for iPad. It doesn't accept my adobe id or password even though I know both are correct and I can log into the website without any problems. Please help!
were you able to fix it,because im getting the exact same problem
I have the same exact issue, a year later. I logged in thorugh google (with my school account) and when I try to log in on the app it doesn't recognize the email or password associated with my school account. Please let me know any solutions anyone has found.