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Unable to log in to digital editions on ipad

New Here ,
Apr 30, 2019

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hello i can't log in to my digital editions to read a book on the ipad app even though i am logged in on laptop and on safari on ipad. i can't log in through google on the ipad and it won't recognize my username or password in the app. it redirects me to safari to reset my password where i am logged in but then it still doesn't help me on the app. the chat "help" function is a nightmare and didn't help, then the chat disappeared.  no one will help me on twitter. can someone please help me here? i've never spent more time trying to access a book than i will probably spend reading it.

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Unable to log in to digital editions on ipad

New Here ,
Apr 30, 2019

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hello i can't log in to my digital editions to read a book on the ipad app even though i am logged in on laptop and on safari on ipad. i can't log in through google on the ipad and it won't recognize my username or password in the app. it redirects me to safari to reset my password where i am logged in but then it still doesn't help me on the app. the chat "help" function is a nightmare and didn't help, then the chat disappeared.  no one will help me on twitter. can someone please help me here? i've never spent more time trying to access a book than i will probably spend reading it.

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Apr 30, 2019 0
Adobe Employee ,
Apr 30, 2019

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Hi Anna,

Please let me know if you are getting any error message while authorizing Adobe Digital Editions on iPad?

Also, can you try to de-authorize ADE by launching it and go to Settings -> De-Authorize and then try to authorize again and see if that helps.

Regards,

Ajit

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Apr 30, 2019 0
Adobe Employee ,
May 02, 2019

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Hi Anna,

I have sent you an email. Please check your inbox and revert so that we can connect and look into the issue.

Regards,

Ajit

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May 02, 2019 0
New Here ,
Jun 02, 2020

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Hi, I'm having the exact same problem  on my adobe digital editions for iPad. It doesn't accept my adobe id or password even though I know both are correct and I can log into the website without any problems. Please help!

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Jun 02, 2020 0
New Here ,
Oct 15, 2020

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were you able to fix it,because im getting the exact same problem

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Oct 15, 2020 0