Adobe Dimension 4.0 is now available!

GGRG_42

Known Participant

I'm excited for the update (and still sad the 3D tools are split away), but I updated and Dimension today to 4.0.2 and it will launch and bring up the UI. When I start a new document it says the render engine won't start. I can access menus and click tools and stuff but the workspace area never populates. Also I have to force quit to exit.

I went through all fo the troubleshootign steps here including updating my video driver (NVIDIA RTX A4000) and still have the same result - https://helpx.adobe.com/dimension/common-issues/stager-viewport-is-blank.html

It mentions "textures.aeroresource" which is one of the files mentioned in the help section above (which only existed in an AfterEffects folder). The RTECache folder for dimension has nothing in it (which is probably why it can't locate it).

Below is the section from the log where it fails. I also attached the full log.

loadUi: MAIN {}
[core] console::appError 43751ms>Failed to create the scratch Bundle path for textures.aeroresource at path \\fs2\UserRedirects$\ryang\AppData\Roaming\Adobe Dimension\RTECache !
[core] console::renderError 43751ms>>@, AgFileSystem.cpp:1013<@Engine could not initialize the texture scratch VFS.
[core] console::renderError 43751ms>>@, AgRenderingEngine.cpp:76<@Engine file System could not be initialized.
[core] gbl Error 43752ms>FAILED TO START UP THE RTE ENGINE!
coreErrorMessageHandler: RTE_ENGINE_STARTUP_ERROR
showDialog: ERROR_RTE_ENGINE_STARTUP
[CR] Sending report, success? true
rm: removed file \\fs2\UserRedirects$\ryang\Documents\Adobe\Adobe Dimension\reports\reports\d8a5e128-6066-45eb-9288-8ac458d56121.dmp

Dimension-2024-07-29.zip

- https://helpx.adobe.com/dimension/common-issues/stager-viewport-is-blank.html

Known Participant

I think this part of your comment is for Stager, not Dn. The link you provided shows Stager window.

"I went through all fo the troubleshootign steps here including updating my video driver (NVIDIA RTX A4000) and still have the same result

GGRG_42

Known Participant

That is he link that DN gives me directly on the error screen - since Stager was forked from DN I'm sure there will be overlap for a while.

iviansur

Known Participant

It's nice that the glass is now transparent (I am not sure if the feature was added in the latest update), but there are some hiccups. See the attached examples. The split color is added in Photoshop. Also, I really liked that the color background was rendered as an adjustment layer if rendered as PSD. Now, it is a rasterized layer.

Author

Community Manager

Translucency is a bit complex in it's rendering pipeline in both Stager and Dimension. For the glasses you get less distortion because it's a thin piece, while the vase is mulitple layers and curves. Translucent objects will refract the environment light and ground plane causing those graphics results. We don't have any immediate improvements planned here at this time.

We can see if we can bring back the color as an adjustment layer.

Adobe Principal Product Manager, 3D & Immersive

J

jack-prink

New Participant

With this morning update i can't open previous .DN files.

Is it normal?

Should i downgrade to the previous version?

Thanks for the reply

Author

Community Manager

Are you getting an error trying to open files? We will need more information. Please get your file that isn't able to open, and your application log from the menu Help > Get logs item and email to me at jmathews@adobe.com

Adobe Principal Product Manager, 3D & Immersive

Sansa Europe

New Participant

One of the ways found has now worked. Completely logging out of the Creative Cloud app and logging back in. Unfortunately this doesn't always work.
Often after logging in again, the problem persists despite the fact that other applications do not see the problem, they start up.

Govind5CBC

New Participant

Hello JMathews,

Ever since I updated Adobe Dimension to the latest version, every time I save the file (Command+S), a new pop-up window appears to save it again. Please suggest a solution.

Author

Community Manager

Hi @Govind5CBC ! Can you please open Dimension, repeat the steps that are causing the issue, and then get your log file for us? You can get the log in the menu Help > Get logs and email it to me jmathews@adobe.com or attach here.

Adobe Principal Product Manager, 3D & Immersive

Govind5CBC

New Participant

I have added the log file, please check

Dimension-2024-07-30.zip

C

Captivating_helperB833

Known Participant

Decals quality are still teribble, they are the same terrible pixelated as in stager... When you will fix this, Adobe?

Known Participant

Can you post one of those decals? What file format and where did you create them.?

C

Captivating_helperB833

Known Participant

Just look. Decal file format - adobe PSD. ... :(((( Link to image download: https://www.dropbox.com/scl/fi/752oh4opwsredmbbv5sil/Decal-quality.jpg?rlkey=q78ezgpxx6bbx87jkhu127bnc&dl=0

K

Kosta349998245g33

Participating Frequently

I appreciate the new materials, even though it's now a little harder to navigate all the presets. However, there is one big mistake in the new version: removing the option to click on the axis arrow or angle widget and type in the value you want to move or rotate the object. This was one of the most useful options in Adobe Dimension that I used 100% of the time while setting up scenes.

Additionally, I don't see how to remove the live rendering and revert to the simple old view where nothing is rendered live. Can anyone confirm whether the option to move objects by specific value or rotate by specific value was intentionally removed? I don't see any other new feature when clicking on the axis arrow or rotation widget. I'm forced to use the older version since the new one is less user-friendly. While the new options are welcome and appreciated, this particular removal is a UI/UX disaster for the workflow. This should have had more beta testing before being released.

K

Kosta349998245g33

Participating Frequently

Also, can anyone explain to me how does the new align and distribute tool work? Because if I click on any of the widgets it just deselects all or selects what ever was behind the widget. There is also no indication of any kind when you mouse-over any of the align and distribute widgets.

https://helpx.adobe.com/dimension/user-guide.html

Known Participant

There is mention in new Guide just published on the 26th of July

on how to use the Align and Distribute tool, using gifs.

F

Francisco247184090pei

New Participant

I placed a decal on an object, but once I do the render, the image won't appear on the render.

You can render in real time and that will show the decal, but the resolution is bad.

Shortcuts also changed, so while it takes time to get use to, this is not ideal and is time consuming.

Known Participant

I would like to try and duplicate that.

Are you on a Mac, M1, OS

was the graphic PNG, or Ai?

was your object from Dn or created in another software and did it have two parts? Like a bottle and a cap.

Steve Knee

Participating Frequently

A bunch of the shapes are gone from this new version e.g pipe shape (something I use a lot). Also when I open an old file the original window size changes, and also a bunch of cameras appear - cameras that I didn't set... also the models themselves made up of multiple shapes are no longer aligned, which means I have to go back in and realign all of the models... this new version which maybe more stable and have more functions, is not compatible with my existing files. So have had to uninstall and reinstalled the older version... disapainting

Author

Community Manager

Hi Steve!

The camera system changed so any previous camera bookmarks will be updated to camera objects. You can delete them if you do not need them.

If you have an example file where your models have shifted position and you have to manually realign them, we can take a look at that. Please email a link to download your file directly to me at jmathews@adobe.com and I can work with our QA and engineering team to triage the issue.

Adobe Principal Product Manager, 3D & Immersive

Steve Knee

Participating Frequently

I had just started a new project and so when I updates to the new version, I though I could just carry on... But when I opened the file a lot of the shapes had moved from their original position and alignment. So have to revert back to the older version, to continue the project. Attached old version (aligned) new version (not). original file link attached - https://www.dropbox.com/scl/fi/ywn8x3esxkzvrzh6n3hxw/Robot_Characters.dn?rlkey=756ipho50f4gnuhmxm7p1yb32&dl=0

StefanKlein

Known Participant

No idea, where the other thread went, where I already had posted.....

Great, that Dimensions has been updated! I was afraid, it was already "dead".

Anyway.....GPU raytracing is very fast now on my RTX 3060/12GB VRAM.

Is Dimensions actually using nvidia´s RT (raytracing) cores?