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Adobe Dimension keeps freezing

Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Hi, 

 

I've been using Adobe Dimension much this week, and I often have some struggles because it freezes for no reason. Especially when I save or try to export the file. And then I can't even close the software, I have to to close it from the task manager.

What can be the problem?


Thanks !

TOPICS
Bug , Crash or freeze , Import and export , Windows

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LEGEND ,
Mar 19, 2021 Mar 19, 2021

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are you working from some kind of sync folder i.e, sharing the files across a network?

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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No i'm working localy, no sync files/folder used 

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Community Expert ,
Mar 20, 2021 Mar 20, 2021

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Can you share your system config and file through cloud to test. 

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Here's the system config :

Operating System: Windows 10 Professionnel 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
Memory: 32768MB RAM

Card name: NVIDIA GeForce RTX 2070 SUPER

Dedicated Memory: 8011 MB

(The file is above the 47Mb size limit, how to share it?)

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LEGEND ,
Mar 22, 2021 Mar 22, 2021

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to share a Dn file with Adobe you have to zip... see https://community.adobe.com/t5/dimension/3d-trapez/td-p/11872117

 

your system has 32G ram and a I9... are you running a liquid cooler to keep it from cooking?

 

also apart from at save file time which is normally permission but could also be Ram, are you aware of any standard time for the freese i.e, always at 50% or always when you try to stack more than a single rendor?

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Thanks for the tip ! here's the link for my model :

Dimension Project 

 

For now I don't force much on the system, i'm still very gentle 

 

Just after opening the file, it charges the background image, then stops there, and I can't move the camera or anything. The mouse can move all the way along, but no matter where I click, nothing happens

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Community Expert ,
Mar 22, 2021 Mar 22, 2021

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I am able to open your file and operate with my mouse. Also I capture task manager that shows "system are not under overload.

I am on Redeon RX 580, 4GB ,   i5 10400, System Mem 16 GB, SSD 1 TB

It take time to load your file, but I can't see object in Scene Panel? I am able to operate with my mouse.

2021-03-22_21-53-18.png

 

Then I try to Import your file as 3D Object into Dn and get this. I think your file consist of many object and is complex. 

2021-03-22_22-06-19 b.png

2021-03-22_22-08-51t.png

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Hi,

 

Thanks for your time. Yes me too when opening the file, not all the 3D is charged. 

Is there any reason for that? (I restarted everything from scratch but I would like to understand what's the problem..)

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Community Expert ,
Mar 23, 2021 Mar 23, 2021

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I think that the reason is in Dn as it not almost utilize system possibilities.

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LEGEND ,
Mar 23, 2021 Mar 23, 2021

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It's telling that 16G Ram isn't enough to fully open the file

 

I would open up the models one at a time in Photoshop (or whatever) generate a new 512 UV map and export as standard wavefront Obj... That should drastically reduce the amount of Ram needed to load them

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