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Dimension is freezing on the splash screen

Forum|Forum|7 years ago
October 15, 2018
30 replies
12986 views

Adobe Dimensions will not load past the splash screen (attached screenshot). It used to load and run just fine, but hasn't for the last two updates including todays major update. Any ideas on what i can do to solve the issue? I can provide what ever information needed to diagnose the issue. Thanks in advance!

Crash or freeze

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Correct answer JeanetteMathews

Hey guys! Just wanted to let you know we're investigating this. Can you let me know if you're on older Macs? Seems like it might be all 2010 Mac machines. If any of you are on newer Macs (can find in the Apple > About this mac... menu) that'd be a great data point for us.

Show previous replies

richil

Inspiring

I have the same issue as others with Dimension...

nothing after the start-up screen.

Mac Pro

3.2 GHz 6-Core Intel Xeon

32GB RAM

Radeon RX580

Mojave 10.14.1

First Muse, now Dimension?

Come on Adobe, all us Mac Pro folk need apps to work

on these machines...

Dimension, so near, yet so far.

peace.

M

MadsAbildgaard

Participant

Same problem here:

Mac Pro 2010 3,33 GHz 6-Core Intel Xeon

MacOS 10.13.6

AMD Radeon RX580

32GB ram

Force quitting the Adobe Dimension CC Helper will get you to the welcome screen but that is frozen as well

decoderltd

Participating Frequently

Same problem here:

Mac Pro (Mid 2010/5,1) running High Sierra 10.13.6
Processor: 2 x 2.4 GHz Quad-Core Intel Xeon
Memory: 32 GB 1066 MHz DDR3
Graphics: ATI Radeon HD 5770 1024 MB

Would love to get it working.

G

gholder4235

Participant

I am so disappointed in Adobe's decision to make the new Dimensions software only work if you have a CPU with AVX coding on it. This decision will keep all us Mac Pro user from being able to upgrade to the new dimensions. I can't find a replacement CPU with coding that will work on Mac Pros and I really like the ease of working with Dimensions for product sampling for my clients.

The new Dimensions does work on my MacBook Pro but what takes my Mac Pro 5 mins to render takes an hour on the MacBook Pro.

SO DISAPPOINTED!!!

Mac Pro user if you know of CPU that has AVX coding, please let me know I've got Hackintosh Pro 2010.

Maybe I'm wrong on why it is not working, and someone has solved this, but that is what adobe's support told me.

JeanetteMathewsCorrect answer

Adobe Employee

Hey guys! Just wanted to let you know we're investigating this. Can you let me know if you're on older Macs? Seems like it might be all 2010 Mac machines. If any of you are on newer Macs (can find in the Apple > About this mac... menu) that'd be a great data point for us.

V

Von Sulle

Participating Frequently

Hi Jeanette

I am on a 2012

Mac 5.1 - 2012

2 times Xeon 3.46

64 MB RAM

GTX 980 Nvidia

The V 1.1.1. works fine in HIHG SIERRA

Thomas Bachor

Known Participant

The same problem with the latest Dimension CC 2.0 release couple of days ago
After launch the icon it freezes on start up screen.

Mac Pro 5.1 2010Intel Xeon 6 Core 3.33 GHZ
48 GB RAM 133MHZ
ATI RADEON RX 580X 8GB

OS: macOS Sierra

V

Von Sulle

Participating Frequently

Same issue! Have downgraded to version before and works fine.

High Sierra 10.13.6

Mac Pro 5.1

2 x 3.46Ghz 6 core

64gb ram

Nvidia gtx 980 4gb

Raphoto1

Participant

Same issue here, it shows the screen and nothing more happens, checking the monitor it shows as its working but not interface is showed

Mac os high sierra

macpro 4,1

2x 2,26 quad core

36gb ram

nvidia gforce gtx 1060 6gb

Thanks in advance!!!!

JeanetteMathews

Adobe Employee

It may be something with the new rendering engine, as that was the only major change in the application. Thank you for letting me know about the issue! If you can please give me your full hardware information that would be most helpful in us trying to reproduce the issue:

System Info

- Application Version (Can be located in the About screen)

- OS/Version

- Processor

- Memory/RAM

- Graphics Card/VRAM

olh21

Inspiring

I have the same problem and it's recuring since Felix only version 1 was running on my Mac

Same mac, same processor, same OS as the last poster.

Macpro 2010 3,46 2x6 core 48gb ram OS Sierra 10,13,6

I have tried several graphic cards (Nvidia and AMD)

680 Mac edition

970 PC

other radeon

Currently i am running a vega 56 8Go that is running smoothly with any other application.

I also tried upgrading to Mojave

Nothing Help

I suspect tha the problem is not related to the graphice card or the os version

but maybe it's a problem related to the processor

Felix was not working , then dimension V1 was running ok and V2 and V3 are not running anymore.

Maybe one can ask : What is in common between Felix V2 and V3 but not V1 ?

@JMathews can we have any feedback on this. Dimension V3 is a great peace of software and i am tired of using my PC laptop to be able to use it. 2010-2012 Mac pro are still valuable computers and with a Vega 56 it's definitly up to date. We really need you to FIX this quick because it's been years and only V1 was working on my mac. Thanks for your consideration.

R

rumblestrip

Participant

I have a mid 2010 Mac pro running Mojave. Version 1.1.1 runs, but not the newest version. I assume the processor doesn't meet the 2011 cutoff for Xeons, but it didn't before either, and the program ran fine for me, maybe because I exceeded all other system requirements. I checked the Activity monitor while Dimension was frozen on the startup screen, and it looks like two "helper" applications, plus multiple versions of the app were trying to load, each using memory.

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